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Find a Location

Tower Hill Insurance Group LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTower Hill Insurance Group LLC

    Insurance Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.52/5stars

    Average of 138 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/10/2013

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Founded in 1972, Tower Hill Insurance is a leader among residential and commercial property insurers in the Southeast. Financial strength, product expertise, a comprehensive reinsurance program, and exceptional claims service are core business strategies of the organization. 

    Through our network of insurance agencies, Tower Hill offers homeowners, mobile homeowners, rental property, condominium, renters, commercial, and flood coverage.

    Our affiliated insurance companies include the following carriers: Tower Hill Insurance Exchange, Tower Hill Prime, Tower Hill Preferred, Tower Hill Signature, and Tower Hill Specialty. Tower Hill is headquartered in Gainesville, Florida.

    Products & Services

    Personal Lines: homeowners, renters, condominium, dwelling fire (rental property), mobile home, and flood.

    Commercial Lines: homeowners associations (HOA), commercial residential, office/retail, hotel/motel, self-storage facilities, and manufactured housing communities.

    Business Details

    This is a multi-location business.

    Find a Location

    Tower Hill Insurance Group LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Gainesville, FL 32605
      BBB File Opened:
      6/7/1994
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      1/1/1972
      Business Incorporated:
      3/30/1973
      Accredited Since:
      4/10/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of W032176 for this business, issued by Department of Financial Services. The expiration date of this license is 2/28/2025.

      These agencies may include:

      Department of Financial Services

      101 E. Gaines St.

      Tallahassee FL 32399

      (850) 487-9687

      http://www.flofr.com

      Type of Entity:
      Corporation
      Alternate Business Name
      • Tower Hill Insurance
      • Omega Insurance
      • Tower Hill Prime Insurance
      • Tower Hill Preferred Insurance
      • Tower Hill Select Insurance
      • Tower Hill Signature Insurance
      Business Management
      • Mr. Don Matz, President
      Contact Information

      Principal

      • Mr. Don Matz, President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      48 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/02/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      My name is *******************************, I received a letter 2/15/24, from Tower Hill Insurance stating that my premium has been affected by information they received from LexisNexis Risk ************** My insurance score was 587 out of a possible 997. They stated I had the right to obtain a copy of this report from giving me the information on how to contact them along with an *** Ref Number.I received the information on 3/7/24, from LexisNexis on how to download this report. The report was 64 pgs long and had no derogatory consumer information in it. I contacted LexisNexis and talked to one of their representatives; she requested the *** Reference Number. After putting me on hold she came back and informed me there was some additional data needed and would I please call back on Monday. On Monday I called back and talked to another representative. I gave her the *** Reference Number, my SS Number, and my Florida Drivers License number. She put me on hold but came back shortly. She said the *** Reference Number was not mine that Tower Hill Insurance asked for a report on a ***************************** without giving them my SS Number or Drivers License. The report they received was on ******************************* who has two collection notices from Experian. LexisNexis told me to direct Tower Hill Insurance to request the correct report on myself with my SS Number and Drivers License Number. I contacted my ********************** agent and gave them this info with the request for Tower Hill to get the correct report from LexisNexis. On 4/3/24 she spoke with Tower Hill to follow up. She spoke with ****** who reviewed the account and advised they did not rerun the score and it wouldnt rerun until next year. On 4/11/24 Tower Hill replied that they cant justify rerunning the score until 2025-2026 term.Shortly thereafter we received a renewal notice with a 41% increase in my premium. I feel like this is totally unjustified and based on a wrong report specifically ordered by Tower Hill Insurance, what a scam.
      Read More

      Customer Reviews

      138 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      W. M

      1 star

      05/22/2024

      This insurance company does not keep its word when dealing with their customers! After submitting an application to be insured and it being accepted they sent me a notification that my policy was being cancelled based on photos in the home inspection showing plumbing fixtures that were corroded and said the need to be fix. The problems were corrected and at time of notifying them of the corrections being made they canceled our policy base on photographs taken by an authorized home inspector with no reasoning what so ever. We asked to have them meet the plumber and home inspector and they indicated they wouldn't do that and returned our check with a cancellation notice. Protect your investment of purchasing home insurance with a credible home insurance company and not one that does NOT stand behind their word!

      Tower Hill Insurance Group LLC Response

      06/10/2024

      Upon receipt of this request filed with the BBB, the customer's concerns were reviewed. The company has been in contact with the customer to better explain the reasoning behind the cancellation due to ineligible plumbing.

      Local BBB

      BBB Serving Northeast Florida & The Southeast Atlantic

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