Business ProfileforTotal Military Management, Inc.

Our military move was set up through TMM and was an absolute disaster from start to finish. TMM does not care out the service members they are serving or the belongings we entrust to them. The main issues with the claim fall into three categories: 1) TMM focuses on delaying any payout and building frustration to push service members to settle for anything instead of getting what they are truly owed. I tried multiple times to have a conversation about what was needed to substantiate my claim and was never told clearly. The requirements just changed with each round of correspondence. I finally gave up when information I provided was being ignored which was endorsed by the Claims Director and VP according to the email I received. 2) TMM unjustly devalues your belongings to minimize their liability. They look at any item you have and find the cheapest thing that may looks similar and offer you a fraction of that value. Two examples, I had a custom made sailboat model and they provided replacement value for a cheap toy. I had a specific tool (model provided to TMM) and they offered replacement value for the cheaper model. For custom made table that the contracted movers put screws through the top, they refused to acknowledge to provide a guarantee that the item would be restored to the original condition and value. 3) They have no respect for anyone's time. Multiple of their settlement offers expect me to go around and buy replacement hardware and install it at no cost to them. If a piece of furniture was shipped with all the hardware, it should be delivered the same way. I should not be responsible for buying parts or coordinating repairs for a full service move. For a move with FULL REPLACEMENT INSURANCE, I am being left with multiple damaged items and all the onus on my to deal with it. Please do bother to thank a servicemember for their service, because by the way you treat them it is clear you are not sincere.