Business ProfileforThe Elegant Office

On 6/30/2023, I placed an order on their website, taking advantage of a promotional code they had publicly advertised. Instead of processing my order, The Elegant Office decided to cancel it on 7/8/2023, citing my use of the promotion as the reason. It is baffling that they cancelled an order based on a promotion that they themselves had offered and advertised. Further adding to my frustrations, the company did not adhere to their own shipping promise as mentioned in their guarantee list. According to their policy, products are to be dispatched within five business days of the order placement. However, this timeline was neglected even before they decided to cancel my order without sufficient cause. In an attempt to seek help and understanding, I contacted their customer service department on 7/19/2023. Unfortunately, their response was far from satisfactory, lacking the professionalism and helpfulness one would expect from such a business. The most disconcerting part of this ordeal, however, is the evident inconsistency in their order fulfillment. I noticed that while my order was cancelled, others' orders—placed around the same time—were processed and shipped successfully. This blatant discrepancy suggests unequal treatment of customers and raises serious questions about the fairness of their business practices. The Elegant Office, being a notable online business, has an obligation to treat all customers fairly and deliver the kind of service it promises. Unfortunately, my experience has left me feeling unfairly treated and extremely disappointed.