Business ProfileforTurner Pest Control

DEMANDING FULL REFUND ON BOTH BILLED SERVICE INVOICES. ON 3/1/2024 TURNER BILLED OUR CREDIT CARD WITHOUT CONSENTING WITH US AFTER BEING DISPLEASED WITH THEIR LACK OF ABILITY TO RESOLVE OUR PEST CONTROL ISSUES AT ALL IN THE 3 PREVIOUS MONTHS. SUPERVISOR CAME OUT *********************, UNABLE TO RESOLVE RODENT ISSUES OR COCKROACH ISSUE AFTER BEING INVOICED $95.00 AND $252 FOR 3 MONTHS OF SERVICE DESPITE IMPLEMENTATION OF EVERYTHING THEY RECOMMENDED. WE ARE DEMANDING A REFUND OF ALL BILLED SERVICE FEES AND ARE DENYING THE CHARGES ON OUR CREDIT CARD AT THIS TIME. AS I AM FILING THIS COMPLAINT ********'S SUPERVISOR AUTHORIZED A REFUND OF ONE OF THE CHARGES $252.00 ONLY WE ARE NOW REQUESTING A REFUND FOR THE SERVICE CHARGES OF $347.00 FROM NOVEMBER WE WILL MONITOR OUR CREDIT CARD ACCOUNT TO ENSURE WE REFUNDED FOR MARCH'S INVOICE.************* HAS BEEN EVASIVE AT BEST. LAST WEEK HE WAS INFORMED WE DID NOT PLAN TO CONTINUE WITH TURNER AND WERE REQUESTING A FULL REFUND. WHEN A COMPANY PREFORMS SERVICE IT IS EXPECTED BY THE CUSTOMER AND PER THE CONTRACT THAT THE RETAINED AND PAID FOR SERVICE WILL RESOLVE THE CUSTOMERS PEST CONTROL ISSUES OR AT A MINIMUM CONTROL THEM. THIS WAS NOT THE **** FOR THE PAST 4 MONTHS WE HAVE PAID FOR AND INSTALLED HUNDREDS OF DOLLARS IN FACT OVER $ 700 DOLLARS IN MATERIAL FOR RODENT ABATEMENT PURPOSES AND COCKROACH ABATEMENT THAT IS MATERIAL COST ALONE!!!!! NOT LABOR TO BLOCK RATS CHEWING THROUGH OUR LANAI SCREEN. WE ARE NOT HAPPY WITH THE SERVICE IS THE BOTTOM LINE WE CONTINUE TO HAVE TO KILL ALIVE AND PICK UP DEAD LARGE COCKROACHES, ONLY TO BE BILLED WITHOUT OUR CONSENT AND TO HAVE LACK LUSTER CUSTOMER SERVICE . WE ARE REQUESTING A FULL REFUND OF $347.00 AND WE WILL BE GOING WITH ALTERNATE PEST CONTROL COMPANY BASED ON THIS COMPANY'S PERFORMANCE OR LACK THEROF. CREDIT CARD COMPANY WILL BE NOTIFIED THIS EVENING FOR THE REMAINDER OF THE REFUND WE ARE REQUESTING OF $347.00 UNLESS TURNER PEST CONTROL COMPLETES THIS AS IT IS THE CORRECT THING TO DO. THXS BBB