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          Find a Location

          Fanatics Retail Group has 147 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFanatics Retail Group

            Sporting Goods Retail
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7215 Financial Way

            Jacksonville, FL 32256-6853

            (855) 210-8831

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            Customer Reviews

            4.33/5

            Average of 684 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            336 complaints closed in last 3 years

            139 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2006

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Fanatics Retail Group has 147 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7215 Financial Way, Jacksonville, FL 32256-6853
              BBB File Opened:
              12/1/2003
              Years in Business:
              29
              Business Started:
              2/27/1995
              Business Started Locally:
              2/27/1995
              Accredited Since:
              3/1/2006
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lids Store
              Business Management
              • Ms. Chastity Sanchez, Supervisor of Fan Relations
              Contact Information

              Principal

              • Ms. Maureen Barnett, VP Head of Global Fan Experience

              Customer Contact

              • Ms. Maureen Barnett, VP Head of Global Fan Experience
              Additional Contact Information

              Fax Numbers

              • (904) 899-4102
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              336 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/15/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I have never gotten the product and they keep telling it's shipped
              Read More
              Read 335 More Complaints

              Customer Reviews

              684 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bill M

              04/29/2024

              Received a low quality, poorly made jersey that was two sizes too big. Tried to get a refund. I was sent an email with a link to a return shipping label that did not work. Tried to reply to the email, came back undelivered. Tried to contact customer service via phone, the line said there was a 4 hour and 40 minute wait time????? Tried to use chat... waited for an hour, no response. There is no customer service. THIS WEBSITE IS A COMPLETE AND TOTAL SCAM.

              Fanatics Retail Group Response

              04/30/2024

              Hello ****, I appreciate you taking the time to write a review. I apologize sincerely for the difficulties you encountered when reaching out to us for assistance and that the quality of the merchandise did not meet your expectations. I will be following up with you via email to assist you further. I look forward to hearing back from you. Sincerely, *****
              Read 683 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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