Business ProfileforDuda Energy, LLC

Purchased a waste oil pump from Duda diesel that was damaged and would not pump waste oil like described. The pump was very poorly built overseas, had I known before purchasing I never would have. After emailing back and forth I was told return shipping would be attained if I had the original box, which I didn't have because it was taken to recycling after purchasing. I emailed pictures and videos of the damage and the pump not working and told I would have to pay for return shipping to get a new pump, I don't want to pay for return shipping on a product that does not work and will not do what it says it will do. Very poorly managed company, I have waiting a couple weeks for a reply email on why I should pay for return shipping with no response back.

We sincerely apologize for the inconvenience you've experienced with the waste oil pump you purchased from us. Your feedback is invaluable to us, and we're deeply sorry that the product didn't meet your expectations upon arrival.We understand your frustration regarding the return process, and we want to address your concerns. While the original packaging is not mandatory for the return, it helps us facilitate the process, especially when filing claims with the carrier. Unfortunately, without proof of the packaging being damaged upon delivery, we encounter challenges in pursuing a claim with the carrier.Despite this, we are committed to ensuring your satisfaction with our products. If you're willing to return the pump to us, we will promptly process a replacement for you. Our team will thoroughly inspect the returned item to prevent any future issues.Additionally, we deeply regret any delays in our communication with you. We're actively working to improve our response times to prevent such delays from occurring in the future.Please feel free to reach out to us directly at ************ to discuss this matter further or if you have any additional concerns. Your satisfaction is our top priority, and we're dedicated to resolving this issue to your satisfaction.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.