Business ProfileforBankston Motor Homes, Inc.

People thought Camping World was bad... Bankston well surpassed CW with the extreme level of none customer service. We had been in touch with our sale rep for weeks on the unit we wanted to purchase. We finally sold our current unit privately, scheduled an appt to come view & purchase the new ** at the Bankston ********** location in Aug. We had a specific appt time of 10am to begin our walkthrough. I informed our rep we wanted to come a few min early to do our paperwork and look at the unit in person to ensure there was no issues or damages before we signed (we had not seen the unit in person as we were not local) I have seen this same ************ in person for over a year & half as we had made the decision this was the exact unit we wanted - We arrived at 9:30am to find the ** had just begun the prep work of cleaning the inside and outside. This was odd to me considering we had an early appt. Upon looking over the ** there was a tech cleaning the outside and smoking a cigarette with the ** door open so cigarette smoke was going inside the unit... Unprofessional and irritating as I cannot stand the smell of smoke. Looking through the ****** was noted there was an imperfection in the subfloor of the flooring (a dip in the floor). Having a bad experience previously with a different unit, I brought this to the dealers attention, they were very quick to diagnose and get ahold of thor and get a certified letter to notate it is not a rot in the subfloor but just an imperfection. We then went in did our paperwork to purchase the unit. Took about an hour. The unit was still not ready for the walk through. They told us to grab lunch and come back. We came back at 12:30 and unit was still not ready. We waited until 3:30pm and the unit was FINALLY ready for the walk through. Remainder of review in photo