Business ProfileforHuntsville Utilities

I contacted Huntsville Utilites on 06/19/23 and completed the moving process for my utility account. As of 08/03/23, the only communication I have received from this company, are the attached documents and emails confirming my account is active and the move transaction is complete. Today, I called this company and spoke to *** who advised me that they do not have an account for me at this address and I will need to complete a new application for them to process my request. This company is saying the only way service can be in my name, is if I pay them two separate fees for this "new" account. I was told everyone has to pay these, and it doesn't matter who you are, everyone does it. I requested to speak to a supervisor and requested a supervisor name. *** told me she does not know who the supervisors are, but that when I'm ready to complete my application, that I can call back, as long as I have my banking information for them, so they can charge me 2 separate fees. I requested this to be reviewed and to waive these fees. I respectfully request Huntsville Utilites to complete the application as it was processed, completed and activated Online (see attachments) and waive any fees that are not fees for utility usage.