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          KZ Recreational Vehicles has 1 locations, listed below.

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            Business ProfileforKZ Recreational Vehicles

            Travel Trailers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.46/5stars

            Average of 24 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/8/2019

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            KZ Recreational Vehicles, a subsidiary of Thor Industries, Inc., is headquartered in Shipshewana, Indiana, and was founded in 1972 on the principles of quality, fairness, courtesy and integrity. KZ produces several widely-recognized brands of recreational vehicles, including Classic, Connect, Durango, Escape, Sportsmen, Sportster, Venom, and Venture RV, including Sonic, Stratus and SportTrek. 

            Products & Services

            This business offers manufacturer, repair service and equipment parts and service.

            Business Details

            BBB File Opened:
            4/25/2000
            Years in Business:
            52
            Business Started:
            1/1/1972
            Business Incorporated:
            9/30/2004
            Accredited Since:
            11/8/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0409536 for this business, issued by Bureau Of Motor Vehicles Dealer Division

            These agencies may include:

            Bureau Of Motor Vehicles Dealer Division

            (888) 692-6841

            Type of Entity:
            Corporation
            Alternate Business Name
            • KZRV, LP
            Business Management
            • Mr. Robbie McClure, Customer Service Manager
            Contact Information

            Principal

            • Mr. Robbie McClure, Customer Service Manager

            Customer Contact

            • Mr. Robbie McClure, Customer Service Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            we have a 2022 KZ trailer Sonic Venture 211VRB. It has been used 3 times since new 1 year 9 months ago. We found a large leak in the front window which apparently has been leaking for a long time. Most likely since new. I took it to Camping World in *********, ** and they told me the window was not installed correctly. I had spoken to KZ about this prior and they said they had recalls for the window but my Vin# did not fall into that range. I also saw someone posted they received a call from KZ and were told they had a replacement window for them (same model as ours) because the window could leak or crack. I contacted KZ again and requested warranty since the window was not installed properly and was told it is out of the one year warranty. This is a workmanship issue not something that would break. Its a defect and as far as I am concerned should be covered. I currently have a bill for $4,400.00 and expect to go higher. This is poor customer service. There is no preventative maintenance that would need to be accomplished for this window. If that were the case as in checking the roof sealant I could understand but this type window has a rubber seal and requires no short term maintenance. We are very concerned for future mold due to their poor workmanship issues as well as the cost of repair.
            Read More

            Customer Reviews

            24 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer K

            1 star

            11/06/2023

            **************** is horrible. We purchased a camper 6 months ago roof is splitting due to manufacturer defect and they refuse to fix it. Saying we damaged it. Hit a tree well if I hit a tree there would be denting but it is a complete split all the way down the side of the roof and wood is showing like the roof was pulled to tight. The place we bought it from is furious with them and has fought even asking where the damage is and they will not tell them. I will never recommend this company to anyone nor will I ever. purchase another thing from them. They donot stand behind thir product and there for are pieces of c*** They are rude and disrespectful to their customers. Buyer beware. Never purchase any kz product ever

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