Business ProfileforTalquin Electric Cooperative, Inc

Utility bill was $368.76. On Tuesday February 7, 2023 At approximately 7:15am I dropped my payment in the drop box in the form of a check $369.00 at **** Thomasville Road Tallahassee, FL. Office was not open at the time and the lobby remains closed. Disconnect date is Tuesday February 7, 2023 at 11:00am which means my payment was made in time and should have been applied to my account. I arrived home on Tuesday 6:00pm to find my services disconnected. I contacted Talquin after hours call center explained my situation I was out on hold and later notified according to Talquin dispatch no payment was applied to my account. I stressed I did indeed make my payment in time, I use a cpap machine and I would need my service restored immediately. The women I spoke with at Talquin after hours call center stated it was nothing she could do but she would forward message to Talquin’s manager. After packing up my family along with our dog we left in search of finding somewhere to stay the night. I later received a call from a manager at Talquin informing me my utilities would be restored but if my payment “cannot be located” my service would be disconnected AGAIN the next morning. Talquin office opened up at 8:30am I made a call at 8:37am spoke with Sharee at call center I explained situation to her I was put on hold multiple times with her coming back with more questions than answers Where did I make payment? What time did I make payment? What was the amount of payment? Was payment made by check or money order? What is the description of my car? I answered all these questions to later be informed my payment was located. I was also informed until camera footage can be viewed to show what time I made payment I would still be responsible for reconnecting fee. I asked that a manager call me back with a update and to discuss rectifying this matter my family was inconvenienced as well as over $200 of groceries destroyed it’s been 3 days and no one from Talquin has contacted me