Business ProfileforHampton Inn Pensacola Beach Gulf Front

We booked a 3 night stay. Check in time is 4pm. Because the hotel decided to let over 100 people in a church group have late check out (until 3pm) our room was not ready until 5:30pm. We were exhausted and the staff just kept saying to go to the back of the line the room wasn't ready. We went through the line 4 times. We were exhausted from traveling since 2:30 am and just wanted to go to bed. The lobby was packed with angry guests trying to check in but the rooms were not ready. When I got into the room I didn't know that the bathroom floor was wet and slipped and fell and had to lay in the bed and ice my knee while my husband finally got to go out and enjoy the beach. I reported this to the front desk clerk and called to complain about all of the nonsense and was told someone would get back to me within 3 days. The refrigerator door would not close and our sodas were warm and we had to throw out the food we brought. When I went to take a shower and wet down my hair there was no shampoo. I had to wash my hair with body wash. The whole experience was disappointing, especially since we flew half way across the country for a long weekend and had our stay ruined. I got an email about my complaint saying they are giving me 10,000 Honors Points. No one called to investigate any of this. I don't want honors points. I was talking to other guests outside that were compensated for their inconvenience. I expected more from Hilton properties. This was unacceptable to allow a large group late check out to the peril of guests trying to check in from a long day of travel. At this point the only acceptable resolution is to refund our stay on Friday night. Even though we continued to have issues, I am willing to pay for Saturday and Sunday, but we lost an entire day of a short vacation on Friday due to this nonsense.