Business ProfileforAll-Dry of the Carolinas, Inc

The company installed supports in the crawl space to fix a sagging floor running down the middle of the house. All dry of the carolinas submitted two quotes for approximatley $18,000 and $30,000 (attached). Both proposals say to "permanently stabilize floors". I went with the cheaper option. A year later the area they fixed now a bump that continues to get worse. I contacted the business to tell them the problem is not fixed and they advised the issue causing the area to now bump is a different area needing supports and is not covered under the warranty. They are saying the full job, that they proposed in the other propasal is now needed, and since they offered this solution at the begining and I did not choose it they will not complete the job. I am frustrated because they did not say the solutin they were installing would not fix the issue, and also as stated the proposal said this $18,000 solution would "permanantley stabilize the floors". I understand they knew what was needed to fix the problem and offered that solution and I declined it, but there should have been communication that the entire job was necessary to fix the problem, and the $18,000 proposal I was given and agreed to said the floors would be permanently stabilized, which was not true. This issue was being paid for by the seller of the home, which obviously is long gone. The proposal was not true and if I had known what All Dry knew at the time, that the whole job would be needed, that would have been negotiated and paid by the seller.