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          Dutch Bros LLC has 1 locations, listed below.

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            Business ProfileforDutch Bros LLC

            Coffee and Tea
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.38/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/4/2005

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Dutch Bros LLC offers franchising of DutchBros Coffee stands and the online sale of DutchBros coffee, coffee brewing equipment and logo apparel and gifts.

            Products & Services

            Coffee and Tea Shop

            Business Details

            BBB File Opened:
            1/31/2005
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            3/3/1997
            Accredited Since:
            2/4/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            215
            Business Management
            • Mr. Travis Boersma, Corporate Officer
            • Mrs. Sarah Hansen, HR Director
            • Mr. Joshua L Lute, Legal Counsel
            • Ms. Kristin Rohlfing, Controller
            • Ms. Christine Schmidt, CFO
            • Ms. Victoria Tullett, Chief Legal Officer
            • Mr. Joth Ricci, CEO
            Contact Information

            Principal

            • Mr. Travis Boersma, Corporate Officer

            Customer Contact

            • Mr. Travis Boersma, Corporate Officer
            • Mr. Joshua L Lute, Legal Counsel
            • Ms. Kristin Rohlfing, Controller
            • Ms. Christine Schmidt, CFO
            Additional Contact Information

            Fax Numbers

            • (541) 956-5451
              Primary Fax

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was in the left hand lane of a two lane drive though that merges into one lane. The lines were not moving very fast because the coffee orders were not being served very fast. The order person was having a great conversation with the person in the car in the right lane. They were looking on each others iPhones, and the girl in the car, even tied the apron strings on the back of the apron for the girl. That car went forward to the window. The girl came over to the one car in front of me and took their order, I had been waiting already about 10 minutes. The right hand car pulled up after I had been there. Then instead of coming to me because I had been there first, she started to go to the car in the right ********* who had not been waiting very long. I called the girl over to take my order because I was next and had been there but the girl said oh no we have to go back-and-forth in the lines to take orders. I was upset and called the manager over. The manager was sitting outside in the 82 sunshine in ******, having a business meeting with girl. This was a very bad look for the company. The meeting shouldve taken place inside. There shouldve been two people taking the orders.I have been to another Dutch boys at 22nd and Swan in ****** and have had good service. This location seems to be out of control with service. The manager and the order taker both looked at me like I was crazy.crazy. I can see why when I told them I was going to make a complaint that they werent worried because its impossible to get through to the company to make a complaint.Down the street is a local drive-through coffee shop that Im sure the employees would care more about serving people.They did give me my drink and dog cup for free.
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Josie A

            1 star

            12/19/2023

            Long story short I was only person in line and even like this they got my order wrong. I asked for green tea in my daughter's drink they added lemonade, I asked for cream, sugar and soft top and they gave me straight black coffee. Worst part they were shift leads, that's all I have to say.

            Local BBB

            BBB Great West + Pacific

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