Customer ReviewsforWolfer's Home Services
18 Customer Reviews
- Date
- Highest Rating
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Review from Lois H
5 stars03/07/2024
2/27/24 No water in spa shower, but I heard water running next to the garage water heater, no visible water anywhere. **** arrived on time with his own blue booties putting them to protect my white carpet! He reinstalled the shower handle, no water success. He heard the water noise next to my garage water heater. With tremendous efficiency and skill, turned off the main and the noise stopped. The sprinkler system solenoid was not closed. My issues resolved with blinding speed! **** is a well-trained kind gentleman with a thoughtful spirit that he incorporates in his iron-clad work ethics. These are big words in todays world! He brought his A-game executing an occupation he does to perfection. His impeccable gold standard serves as an excellent example to inspire his co-workers to also take enormous pride in their careers. I will recommend Wolfers Home Services to my inner circle and my colleagues with enthusiasm!Review from Dan M
1 star12/07/2023
I was in a desperate situation and they really soaked me. $600 for a 1/4" shut off install on a refrigerator water line. A $12 part. I contacted them to express buyer's remorse and of course they did not get back to me.Wolfer's Home Services Response
12/08/2023
Good Morning ************* Thank you for expressing your concerns. As I look in our system, I am not seeing any additional incoming phone calls from your mobile phone into our call center, as all calls are digitally tracked and recorded. Because of this, I have not been able to ascertain yet what may have happened to cause the instance that you noted of us not getting back to you. We take very seriously any customer that has concerns about any experience from our team, and we are always here to help. We will make sure to have a manager reach out. Additionally, I can say that our pricing is flat rate pricing, is always offered up front, and that we work to make sure that pricing is fair and in alignment with standard pricing in the market. We will never be the cheapest company, but the reason for this is that we offer the absolute best guarantees and warrantees in the market, and we retain the absolute best and most talented plumbers, electricians, and HVAC technicians. That said, we will ask our plumbing manager to reach out to you directly to give you an opportunity to express your concerns, and if we need to resolve we will absolutely work for a quick resolution for you.Review from Diane P
1 star11/05/2023
If I could give zero stars, I would. They are scammers. Here's what happened: My 9 year old furnace went out. I paid a $99 diagnostic fee for the technician to come out and inspect my furnace. The service tech (**********...I don't remember his name) said I needed a control board, capacitor, and blower motor. He said the control board was burnt, the blower motor was locked up and there were signs of a leak inside the motor and the capacitor did not pass manufacturer specifications. Total quote to replace them?...a whopping $3012. Oooor, I could replace the whole system, which would be way more. I asked him how much the parts will cost and how much the labor charge will be. He said he didn't know the breakdown. He also said it would probably take a little over an hour to replace the parts. Pictures and an estimate were then emailed to me. They did not list how much the parts cost in relation to labor charges. The price seemed outrageous, so I looked up the model number of my unit and found the parts. For all three parts it came to $249.00. So, they wanted to charge me $2763 for a little over an hour's worth of work?!? I ordered the parts from Supplyhouse and they next-day air'd the parts to me. A general contractor friend came over and replaced the control board, which was indeed fried. The motor was not locked up and was functioning properly, as was the capacitor. Side note, the contractor said there is nothing that will leak inside a blower motor. So, the Wolfer's tech claimed two parts were broken, when they were not AND was going to charge $2763 for about an hour's worth of work. I ended up paying $77.86 for the control board and $160.00 to the general contractor. I will never deal with Wolfer's again. They are not a trustworthy company!Review from Rich U
1 star09/07/2023
Customers Please! Beware,I am a Snowbird who returned from ******* to a cold home. The heater would not come on, so I called Wolfers HVAC to fix it after spending a cold night. The repairman was very prompt and immediately took the furnace apart. I know enough amount about furnaces to see he was not addressing the problem, which was an ignition issue. He uses his little scope to see the inside of the gas chamber and shows me what looks like a crack in the chamber. In my opinion, it appeared to be a casting seam. He did not address the ignition problem but quickly condemned the furnace by red-tagging everything with his red pen. More cold weather and the furnace needs to be replaced. I consulted a repairman I used in ******* with over 45 years of experience. He diagnosed both issues over the phone. 1) The ignitor is broken and needs to be replaced. 2) Using one of those tricks of the trade, he diagnosed that the chamber is NOT I repeat NOT cracked. I cannot believe what I am hearing. Are you saying that the repairman deliberately declared the heater unusable? Looks like it. What a deal! Wolfers can condemn and deactivate your furnace to improve their revenue stream ($5,000 to $10,000) and charge me $100.00 to gild the ***** It sounds like Wolfers is watching the henhouse. Please be careful and avoid Wolfers at all costs.Sincerely, RichReview from Connie R
1 star08/25/2023
We had an appointment for 10:00 today no show at 10:30. My husband texted them and the reply we will get back to you shortly. I called them at 11:00 and was told there was a glitch in the system and push the date to next Friday. Do you think they should have a better scheduling system? Do you think just in case a computer crash they would have a scheduling book just in case. She was going to reschedule at 12:30 and I had her make sure that it would happen so she called the service tech and come to find out there was an accident in ******* and would not be able to make it. She wanted to reschedule and I told her no a company that does not confirm an appointment or doesn't know that we had an appointment I do not want to do business with. I can't give them any star rating except that they are not a 5 star rating.Wolfer's Home Services Response
08/29/2023
Please accept our sincere apologies for the challenged experience you are describing. Our scheduling system is modern and sophisticated with multiple redundant backups, but the human element is still involved and I suspect that it came into play here with your experience. Your name is not tied to this review so we don't have a way of looking up your experience and tracking what happened. We would love to be able to connect with you so we can track what happened and apply any necessary coaching and changes so we can ensure that this doesn't happen again. We would like to offer you a complementary service visit if you still need work done on your system, please call in and ask for ********************** who can help you. Thank you!Review from judy b
2 stars04/28/2023
I had an installation done 8/20, it went great, the crew was amazing. I was told I would be contacted by the city to do a final Inspection. Due to the Pandemic it wasn't done. About a year after install I was called to by Wolfers to schedule an appt for the final inspection. We made an appointment, the city inspector was a no show, I called Wolfers and was told they closed the permit and it was all done. I advised that no one came inside, but since it was over a year since the work was performed I thought they just closed it. The next year , the exact thing happened. Wolfers called and said I needed a final inspection, I told them what happened the year before. Schedule appt, no Inspector. I called Wolfers and again that the permit was closed. Then in Aug 2022 I got another call about a final inspection. I go over what's happened in the last 2 years. This time the Inspector does come out but we are missing a test before the permit can be closed. The City gives 10 days to complete. I took a lot of calling on my end to Wolfers to get a tech out in the time frame to finish the job. The tech comes and does the test. I'm assured that was the last thing that needed to be done. Once they send test results the permit will be filed. Then out of nowhere 4/10 I received a certified letter about a final inspection. The letter states they have been trying to reach me when there had been absolutely no attempts. I called the day I got the letter. I was told I'd get a call back that Wed because she (*******) had that Tuesday off. No call Wed, I called ******* Thursday and told she is just finishing up something and will call me back. She doesn't call me back. I called Friday, I'm told she stepped away from her desk but they will call me back to schedule appt .It's now been two weeks and I still haven't heard back from anyone.Review from Michael M
1 star12/12/2022
Wolfers serviced both our furnaces in November and for the first time EVER, even though both reports had the air filters in RED, neither were replaced. Regular maintenance has ALWAYS included filters; Ive called the twice, left voice mail, emailed onceNOT ONE CALL BACK.Review from Greg N
2 stars12/14/2021
They came out and worked on my Daiken mini-split 3 times and finally admitted that they don't know how to work on Daiken. They only work on Lenox, but they advertise that they work on everything. My neighbor who owns a refrigeration company told the tech what was wrong with it, so the tech then ordered the parts under mfg. warranty. They scheduled a day to replace the parts a few weeks later, and the only reason I was willing to move forward was because they were giving me a 12 month warranty. I took the day off work, and they stood me up. After the scheduled time was up, they called me to say they didn't have the necessary parts. They called me back almost a month later and rescheduled. I took the day off work again. The moment the tech got out of his **** he told me that his boss told him that the warranty would only be good for 3 months. I signed up months early only because it would be 12 months. After a lot of back and forth, he left without dropping off the warranty parts or doing any work. They charged me to fix the unit for the first few trips, but the system failed within minutes of them leaving. So, I have been charged for nothing in return, and now they won't honor the agreement of 12 months that I agreed to months before. They didn't tell me prior to scheduling the service. They waited until after I took the day off work and waited for them and sprung it on me right after he got to my house and knew I was going to be really upset. I was. The service tech is really nice, but he wouldn't get me in touch with anybody to talk to about it before just leaving. I am so frustrated and will never use ******** again for something like this.Review from Ethan R
5 stars11/23/2021
I was helped by **** P and ****** G They were fantastic! Fast, Professional, and Courteous.Review from Hope G
5 stars09/21/2021
Teo and **** did a terrific job installing furnace and a/c. They were professional, friendly, timely, and neat. They went out of their way to answer all my questions. I would highly recommend them.
Customer Review Rating
Average of 18 Customer Reviews
Contact Information
Business hours
Today,7:00 AM - 6:30 PM
MMonday | 7:00 AM - 6:30 PM |
---|---|
TTuesday | 7:00 AM - 6:30 PM |
WWednesday | 7:00 AM - 6:30 PM |
ThThursday | 7:00 AM - 6:30 PM |
FFriday | 7:00 AM - 6:30 PM |
SaSaturday | 8:00 AM - 3:30 PM |
SuSunday | Closed |
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