Business ProfileforNeil Kelly Company

We had Neil Kelly out to do a bid for window replacements in our **** home. We're looking for quality wood windows and thought perhaps an established company like NK would offer both quality and reliability. Quality maybe, but as for the rest ****First off, the salesperson was evasive about costs, like they couldn't possibly know what windows are going for today even thought it's literally their business (supply chain, labor issues, waaa-waaa-waaa). When pushed, they gave a ballpark estimate that sounded reasonable. They then asked for us to pay $1500 as "feasibility retainer" because obviously having to take rough measurements and then actually price out windows in a written bid is HUGE job and they need to be extremely well compensated just to tell us how much they charge. Foolishly, and because NK has a reasonable reputation (not sure why) we agreed, thinking our final bid would be in the "ballpark" more or less matching the verbal estimate. Punch line? Of course the final bid was double the quote. ******* reviews show several similar experiences - our prices are a secret and you'll have to pay to get anything approaching an accurate estimate. EVERY OTHER COMPANY we contacted was transparent and forthcoming with a specific, in-writing bid at NO CHARGE. Also, everybody else came in at half what NK did (or equal to their verbal bid). What a scam NK is currently running. Beware. Read reviews. Ask other companies first, so if you do seek a bid from NK you've got something to compare it to. We previously got a bid from NK for an attic remodel and the person was straightforward, helpful, and gave us a bid without any charge or so-called "feasibility retainer." The bid was equivalent to another company but the other company could (and did) beat NK's time-frame by months. Neil Kelly, you're just not competitive these days. Won't be back.