Business ProfileforHunter Communications

On March 1 I called Hunter Communications to cancel my internet service. They told me I had to have the closing **** call me in order to set up cancelling my service. I called the new internet company, *******, and had them coming out for install on March 10. I hadn't heard from Hunter Comm and it had been 5 working days. I called Hunter Comm again and was told I had to talk with closing **** and they assured me they would call me back soon. I went ahead and called them right back and told them I had the new company coming and needed to get a cut off date with Hunter that I cannot wait any longer. I asked about the billing and how that would work if they would prorate. They then informed me that they do not prorate so I had to be sure to cut off on my billing cycle. I told her to tell me when my billing cycle was and to shut it down then. So she set me up with the closing date of March 15th telling me that is when my cycle is. I have my payment to them come directly out of my checking.I went ahead and changed my new install appt with ******* to the 17th of March as that was the closest appt I could get them to come out. We have unlimited phone service so I didn't worry about the 2 days I wouldn't have it. Hunter Communication closing **** finally called a few days later and they said they had the shut off date as the 15th. Got a bill from them due ***** 5th. Trying to charge me for ****** I called them they told me the same thing they do not prorate. They said they would not charge me for ***** which they did not. But do not understand why they can't prorate as I talked with billing when trying to cancel and she was the one who looked at my bill and told me charge dates for the month. I asked to speak with a supervisor and he told me the same thing. Went to the next supervisor and she told me the same thing and unless I had another question to not call with the same question as I have been told more than enough times now.I feel they jacked me around with the shut off date with waiting for the close out **** and then telling me the wrong date and charging me for the whole month when prorating is appropriate. My billing cycle is the 1st day to the last day of the month so they lied to me about that. anyways with those dates I feel I should me entitled to ***** since I no longer had their service. Not happy about the lady who supposedly helped me out with my billing cycle. it was all a little shady.