At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 7632 SW Durham Rd Ste 350, Portland, OR 97224
- BBB File Opened:
- 4/1/1985
- Years in Business:
- 45
- Business Started:
- 1/1/1979
- Business Started Locally:
- 1/1/1979
- Business Incorporated:
- 12/9/1999
- Accredited Since:
- 3/1/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 26
- Alternate Business Name
- Grand European Tours 2003, Inc.
- Business Management
- Ms. Jo Basley, Marketing Manager
- Ms. Dee Russell, Customer Relations Manager
- Mr. Richard Launder, President
- Mr. Stanford A Munro, Secretary
- Contact Information
Customer Contact
- Ms. Dee Russell, Customer Relations Manager
- Mr. Richard Launder, President
- Additional Contact Information
Fax Numbers
- (503) 718-5198Primary Fax
Phone Numbers
- (503) 718-5124Other Phone
- (503) 718-5126Other Phone
- (503) 718-5198
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/21/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Diane E
09/29/2023
Grand European Travel Response
10/02/2023
***** was struggling with the technology side of our booking process as everything is done mostly online. She claimed to not have a smart phone or easy access to a computer and the problems she encountered registering her trip and passport online were a result of user error and trying to add an expired passport. All of which she blamed us for. When it came time to aquire a **** she flat out refused to do so herself again claiming she had no way to fill out the form online. Legally we are not able to apply for a **** on behalf of a traveler and were not able to help her. We asked her if she had a friend or family member with a phone or computer that could assist her. Ultimately, she cancelled. Funny, for someone with no computer access, she found a way to file a complaint with the BBB easily enough.
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