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          Grand European Travel has 1 locations, listed below.

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            Business ProfileforGrand European Travel

            Tour Operators
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1986

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Grand European Travel offers travel agency services.

            Products & Services

            Travel Agency

            Business Details

            BBB File Opened:
            4/1/1985
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            1/1/1979
            Business Incorporated:
            12/9/1999
            Accredited Since:
            3/1/1986
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            26
            Alternate Business Name
            • Grand European Tours 2003, Inc.
            Business Management
            • Ms. Jo Basley, Marketing Manager
            • Ms. Dee Russell, Customer Relations Manager
            • Mr. Richard Launder, President
            • Mr. Stanford A Munro, Secretary
            Contact Information

            Customer Contact

            • Ms. Dee Russell, Customer Relations Manager
            • Mr. Richard Launder, President
            Additional Contact Information

            Fax Numbers

            • (503) 718-5198
              Primary Fax

            Phone Numbers

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Planned land tour of ******** with GETours paid $250 deposit purchased travel insurance Planned to arrange air travel company quoted prices double what I found on line Representative **** indicated dates of travel not guaranteed Asked for dates that were guaranteed **** gave new dates then said no single rooms available She yawned She sighed She hung up on me Cancelled Complained to company Attempted to get deposit back but AON insurance indicated they were agents of GEtours and would only give credit to company Tried to get deposit returned to no avail
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diane E

            1 star

            09/29/2023

            These people do not know what they are doing. I was trying to book a tour of ********* and didn't complete the registration correctly. I checked domestic travel instead of international so there was no place to put passport information. They kept emailing me that they needed my passport info. I kept going to the registration page and not finding a way to do that. Then I looked at my passport and it had expired (my bad but I would have found this out sooner if I had known how to enter my passport info.) So I had missed the deadline for a passport and was told I could get an expedited passport two weeks before I traveled. I told one of the staff at the office and they said no, that's not possible. It takes weeks, so she didn't know you could get an expedited passport. Then when I got the passport I needed to enter that info on an application for an ETA travel **** to be allowed in the country. I could not figure out how to do this and the agency said they have nothing to do with that, it is between us an *********. Since I could not ensure that I would get the **** before I left, I decided I needed to cancel the trip and lose all the money. Another staff person said I would get no refund. So I looked on their website and it said I would get 20% refund. So then I asked what amount would be refunded and she gave me many different figures and put me on hold a number of times. I had taken the amount I paid and multiplied it by 20% and told her that figure. Finally she said the manager had okayed that refund. They were very incompetent and didn't seem to care much about what happened to their travelers. Just a warning. Don't trust what they tell you.

            Grand European Travel Response

            10/02/2023

            ***** was struggling with the technology side of our booking process as everything is done mostly online. She claimed to not have a smart phone or easy access to a computer and the problems she encountered registering her trip and passport online were a result of user error and trying to add an expired passport. All of which she blamed us for.  When it came time to aquire a **** she flat out refused to do so herself again claiming she had no way to fill out the form online. Legally we are not able to apply for a **** on behalf of a traveler and were not able to help her. We asked her if she had a friend or family member with a phone or computer that could assist her. Ultimately, she cancelled. Funny, for someone with no computer access, she found a way to file a complaint with the BBB easily enough.

            Local BBB

            BBB Great West + Pacific

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