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      Country
          Country

          Find a Location

          Hydro Flask has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hydro Flask

              525 NW York Dr Bend, OR 97703

            • Hydro Flask

              1331 S 7th St Bldg 1 Chambersburg, PA 17201-4828

            Business ProfileforHydro Flask

            Wholesale Bottles
            Multi Location Business

            Current Alerts For This Business

            Alert:

            As of March 18, 2018, BBB has received several reports through BBB’s Scam Tracker involving unauthorized sales of counterfeit HydroFlask products through Facebook, Instagram and websites such as camogyn.com and hydrooflask.com.  Many consumers report after purchasing products from these websites they never receive the product.  Hydroflask has published a tweet about the counterfeit sales here, https://twitter.com/HydroFlask/status/979128598035562496

            If you have purchased a counterfeit HydroFlask or have had an similar experience as above, please report your experience to BBB’s Scam Tracker by clicking here, https://www.bbb.org/scamtracker/us.

            On April 13, 2018, Hydro Flask confirmed with BBB they do not own websites, www.hydroflaskcoffee.com, www.hydro-flask-shop.com, www.hydro-flask-cup.com, www.hydroflaskstore.com/, www.hydrooflask.com/, and www.hydroflaskforsale.com.

            Hydro Flask's official website is, https://www.hydroflask.com/.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers the sale of water bottles, flasks and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Hydro Flask has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hydro Flask

                525 NW York Dr Bend, OR 97703

              • Hydro Flask

                1331 S 7th St Bldg 1 Chambersburg, PA 17201-4828

              BBB File Opened:
              2/7/2012
              Years in Business:
              14
              Business Started:
              9/17/2009
              Business Incorporated:
              2/4/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Steel Technology LLC
              Business Management
              • Mrs. Jo A Pepper, Complaint Handler
              Contact Information

              Customer Contact

              • Mrs. Jo A Pepper, Complaint Handler
              Additional Contact Information

              Fax Numbers

              • (888) 276-0851
                Primary Fax

              Phone Numbers

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/14/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I ordered a hydro flask online 1/27/24. The company was offering free engraving. I picked the color of the flask and the engraving that I wished to be put on the flask. My total was $42.90, paid through Pay Pal. Upon arrival of the merchandise, I was very disappointed that the engraving was barely visible. I emailed my concern and finally called customer service. The first rep asked me to send pics of the front and back of the flask and attach to email that she was sending. A week went by and still no communication, I emailed again. I received an email questionnaire asking how their customer service rep had helped me and was I satisfied with the out come. I said no, my issue had not been resolved. I then received another email offering me a 25% refund. I responded by saying NO thanks, but they sent it any way. $10.73 was sent to my Pay Pal account for partial refund on 2/13/2024. I read how many people have had issues with Hydro Flask, so decided to file my complaint. I DO NOT want the product, it is not anything I care to use.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Waratid O

              1 star

              01/15/2022

              I bought a sale item and never received it. Customer support is not helpful, not answering the phone. The email response was meaningless, and let you run around by contacting ******* Beware, do not purchase online!

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

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