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            Business ProfileParker and Sons

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            3636 E Anne St Ste A

            Phoenix, AZ 85040-1808

            Visit Website
            (623) 979-7011

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            Customer Reviews

            4.37/5

            Average of 624 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            84 complaints closed in last 3 years

            40 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/15/2003

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Parker and Sons offers Air Conditioning: Heating: Air Purification: Plumbing: Drain Cleaning:Water Softening: Reverse Osmosis Systems: Water Heating: Solar Water Heating: Dry Wall.





            Business Details

            Location of This Business
            3636 E Anne St Ste A, Phoenix, AZ 85040-1808
            BBB File Opened:
            8/1/1984
            Years in Business:
            50
            Business Started:
            1/1/1974
            Business Started Locally:
            1/1/1974
            Date of New Ownership:
            12/1/2003
            Business Incorporated:
            1/1/1974
            Accredited Since:
            5/15/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Environmental Conditioning Inc
            • Parker and Sons Plumbing
            • Parker and Sons Water Treatment
            • Parker & Sons
            Business Management
            • Mr. Paul Kelly, President
            • Ms. Justine Kelly, Marketing Manager
            • Ms. Lynne Bruhnke, Customer Relations Manager
            • Mr. Nate Bartlett, Call Center Manager
            • Mr. Chris Hanse, Weekend Call Center Manager
            • Mr. Weston Connolly, Customer Care Supervisor
            • Mr. Justin White, Customer Care Supervisor
            • Ms. Kaitlin Brown, Social Media and Reputation Manager
            • Mr. Joshua Laugesen, CCR Team Lead
            Contact Information

            Principal

            • Mr. Paul Kelly, President
            • Ms. Justine Kelly, Marketing Manager
            • Ms. Lynne Bruhnke, Customer Relations Manager
            • Mr. Nate Bartlett, Call Center Manager
            • Mr. Chris Hanse, Weekend Call Center Manager
            • Mr. Weston Connolly, Customer Care Supervisor
            • Mr. Justin White, Customer Care Supervisor

            Customer Contact

            • Ms. Lynne Bruhnke, Customer Relations Manager
            • Mr. Nate Bartlett, Call Center Manager
            • Mr. Chris Hanse, Weekend Call Center Manager
            • Mr. Justin White, Customer Care Supervisor
            • Mr. Joshua Laugesen, CCR Team Lead
            Additional Contact Information

            Fax Numbers

            • (623) 974-0258
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            84 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Sometime in 2022 Parker and Sons came out to service my lennox 5 ton ac unit. During that time one of their techs shorted out all the boards for my system. The compressor, the thermostat and furnace all fried. They replaced everything with a lennox s30 thermostat unit. This was a communicating system now vs my old thermostat that they no longer made. Since that time until today I've had performance issues. It would cool before to 75 or 74 during 112f days. Now it stays on all day stuck at 77 and 76 during ******* days. Two years I've had companies try and figure out why the unit struggles to keep up being a 2014 unit that's 5 ton for a ***** sqft home with new insulation and windows. Today they sent a lennox premiere tech. He came into my house with the temp at 76 degrees. He comes and says the units fan is not amping correctly and is running too slow. It costs $1900 to replace it. I say ok thank you I'll call my home warranty company. I come back in my house and it's 79 degrees and now my unit won't get to 76 no matter what. He did something to my unit because with the same fan a hr earlier i was at 76. Yesterday when it was 112 I was at 77. No problems. Today can't get past 79.
            Read 83 More Complaints

            Customer Reviews

            624 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Diana T

            07/17/2024

            Parker came out to replace a shower faucet , head and drain. They shoved styrofoam between the pipes rather than strapping them down. When we went to evaluate the tub the faucet shot off when the water was turned on and the faucet handle was loose. To make matters worse the left the old ascension piece and charged me for a new one. In addition they cut a hole in my ceiling and did not leave the dry wall piece so it could be fixed. It took several days to get them back to fix all the problems. The following week there **** **** came out to do routine maintenance. I bought 2 new units from them and because of all the problems with that I now have a lifetime warranty. While the **** team was out they told me I needed a part on my ac units so the start up voltage would not be high. Someone from warranty **** was suppose to call me an hour later and no one has called. Its now a week later. They have the worst customer service and Im still waiting to here from the warranty ****. I have left several messages. My next step is file a formal complaint with the ****

            Parker and Sons Response

            07/18/2024

            Hi *****, We are sorry to hear that the service was not what you expected and please know we take your concern and all concerns very seriously. We will be happy to look into what transpired and have a member of our plumbing and HVAC teams reach to you to discuss your concerns.
            Read 623 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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