Business ProfileforExpress Flooring

I saw an ad for Express flooring, I set a date of 6-2-24 for a quote. ******************* arrived and I asked **** for an underlayment since the flooring is on the second floor. **** called ***********************, his supervisor, to see if we could do it. I stated I did not want the floors without it. According to ****, ***** said I could do the underlayment if I supplied it. I agreed and proceeded to pick out the kind of flooring I wanted. At first, we were denied financing and the process stopped. The next day ****** from the main office called with a better price and a different finance company and we were approved. On 6-10-24 ****** the installer came to install the flooring and stated that we could not use the underlayment I supplied as the warranty would be voided. After lots of back and forth with him, ****** and ****** the installer supervisor, we came to a day of lost work and bare plywood` flooring in my master bedroom. ***** said she would send another salesperson on 6-11-24 so I could pick a flooring that allowed for the underlayment. *********************** showed up with three flooring options. We again set an install date for 6-14-24 but this time they were supplying the underlayment. On 6-13-24 ***** called and said that we still could not have the underlayment because they were unable to find the one that went with the flooring I picked. At that time I emailed and requested to cancel. I have never heard from her since. ****** has been the only contact. On 6-17-24 he said that the order was canceled and we would be refunded in 3 to 5 business days. 6-24-24 there was no refund. I called he said that they were still processing it. 6-25-24 there again was no refund. I called he said that they will process it when they can. I have no flooring in my master bedroom and have been very accommodating and patient.