Business ProfileforGen Digital Inc

I've had Lifelock subscriptions for myself, and my son for years (over 5). On 4/2/2024 I received an email for each subscription stating the following:'We have received and processed your cancellation request for your automatically renewing subscription. You can continue to use your service until it expires on May 02, 2024.'and:'We have received and processed your cancellation request for your automatically renewing subscription. You can continue to use your service until it expires on April 11, 2024.'Neither my son, nor myself cancelled the subscriptions, and access to our accounts was immediately shut down so I called Lifelock on the same day to find out how someone-NOT me or my son, cancel our subscriptions with LIFELOCK?? I was given a total BS runaround before finally being given a case no. (********). I was also guaranteed a Supervisor would call me w/in *********************************************************************************************************** the emails. The response I was given was 'The system is down so you'll have access to your accounts within 48 hours also.' NOONE has called me since then, and neither my son, nor myself have had access to our accounts at all. It should also be noted that Lifelock charged me for my son's subscription on the SAME DAY they canceled it. It was last charged 3/4/2024. On 4/7/2024 I again called Lifelock in an attempt to rectify this. The first *** referred me to WEBCOM. When I questioned why I'm being referred to a third party I DO NOT do business with, I was transferred to a new ***, ***** When I requested to speak with a supervisor after giving my case no. ***************** up on me. I believe my Lifelock account has been hacked, and Lifelock is trying to get out of accountability. My subscriptions were cancelled without my acknowledgement, and without my consent.