Business ProfileforAZ Bounce 4 Kids

I contracted for a water slide with AZ Bounce 4 Kids for a 24-hour rental on 9/2/23. I planned birthday parties for two kids (2 parties on the same day). The slide was delivered and set up on time. Once the kids started using the slide, it began to separate at the joint (velcro wasn't able to hold two sections together). A few kids hit the joint and stopped, and were getting scratched by the velcro. I called the company and requested that a different water slide be delivered to swap out the inoperational one. The company agreed and the new one was delivered and set up within a few hours. My first kid did not have a slide for his party but my second kid had a slide for her party. Since the one we replaced the damaged slide with was considerably less money per 24-hour rental period, the owner agreed to a $400 refund. I texted him (attached) and spoke to him on the phone twice. My wife also spoke to him. Every time we spoke to him he assured us that the check was on the way and he'd personally deliver it if needed. After numerous calls/texts, the check/payment never arrived.