Business ProfileforMr. Rooter Plumbing of Phoenix

We contracted Mr. Rooter to do plumbing work on our home. While awaiting the insurance payment, we proceeded with financing partnered with Mr. Rooter. We approved two payment requests submitted by Mr. Rooter, totaling $15,200.01. We had fully paid what was owed, when another payment request came through. In trying to speak with Mr. Rooter, a bill that we had never seen was sent to us, totaling $12,376.91. They claimed that this was the total, and they had only received $11,468.49 from the bank, not the $15,200.01 that we have confirmed was requested by Mr. Rooter, approved, and sent by the bank. Additionally, while working on our home, Mr. Rooter caused damages which they have claimed liability for. The amount of the damages has come to $908.38 and Mr. Rooter is claiming we owe $908.42. It has been a nightmare experience to get them to confirm their liability for the damages they caused, and we believe this claim to additional funds is a way to recoup the cost of the damages they caused. Mr. Rooter is stating a different amount was received from the bank, and is falsely claiming that we owe additional funds. We have documentation from both Mr. Rooter and the bank confirming transactions, yet they are ignoring our requests to meet to discuss the discrepancies. They have also been ignoring the bank who has been reaching out to discuss the discrepancies as well.