Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

C.A.R.S Protection Plus Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • C.A.R.S Protection Plus Inc

      4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

      BBB Accredited Business
    • C.A.R.S Protection Plus Inc

      19230 W 8 Mile Rd Southfield, MI 48075-5722

    Business ProfileforC.A.R.S Protection Plus Inc

    Auto Warranty Processing
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.25/5stars

    Average of 85 Customer Reviews

    Customer Complaints

    155 complaints closed in last 3 years

    39 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/14/2009

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CARS Protection Plus offers comprehensive service contracts with a wide range of coverage to meet the specific needs of your vehicle and budget. 

    Products & Services

    Vehicle Service Contracts

    Business Details

    This is a multi-location business.

    Find a Location

    C.A.R.S Protection Plus Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • C.A.R.S Protection Plus Inc

        4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

        BBB Accredited Business
      • C.A.R.S Protection Plus Inc

        19230 W 8 Mile Rd Southfield, MI 48075-5722

      Location of This Business
      4350 Northern Pike Ste 143, Monroeville, PA 15146-2840
      BBB File Opened:
      4/1/1999
      Years in Business:
      26
      Business Started:
      7/31/1998
      Business Incorporated:
      7/31/1998
      Accredited Since:
      9/14/2009
      Type of Entity:
      Corporation
      Alternate Business Name
      • Protection Plus Inc/CARS
      • Complete Automotive Repair Services
      • CARS
      Business Management
      • Mr. Lance M. LaCoe, President/CEO
      Contact Information

      Principal

      • Mr. Lance M. LaCoe, President/CEO

      Customer Contact

      • Mr. Jason P McConnell, General Counsel
      Additional Contact Information

      Fax Numbers

      • (724) 387-2344
        Primary Fax

      Phone Numbers

      Customer Complaints

      155 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Transaction date : August 22nd 2023 ***** **** 2007 Jeep Wrangler Purchase price: 11,753.80 CARS Protection Pus Value plus plan price: 1,225.00 Warranty Purchased from CARS Protection Plan: Value limit plus coverage plus air conditioning, enhanced electrical, 24 hour towing service warranty Nature of dispute- Purchased a 2007 Jeep Wrangler from ***** ***** *** * **** *** ***** ******* ** ***** . Dealer suggested I'd buy CARS protection plus warranty. Purchased CARS protection plus value plus warranty along with vehicle on August 22nd 2023. After receiving an oil change from oil shop which used factory OEM oil and filter, the vehicle spun an engine bearing causing complete engine failure. Engine was inspected July 2024 and verified as rod bearing failure by ****** **** ***** *** **** *** ****** *** *** The repair claim was denied by CARS protection plus for modifications made to vehicle citing that tires were an after purchase modification. Tires and wheels were not modified and were the tires that I purchased on the vehicle from ***** ****. ***** **** disclosed nothing of the warranty coverage and how the tires disqualify my warranty coverage. ***** **** has offered to refund the warranty but not cover the 6600 quote I have received for a refurbished engine replacement from ****** ***** ***** **** has offered their own mechanic who has quoted a used engine replacement for 4400, while covering 1250 dollars of that expense.
      Read More

      Customer Reviews

      85 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin S

      5 stars

      07/16/2024

      I purchased the platinum plan back for my 2014 Nissan Maxima in 2022 for peace of mind and had to use it when my A/C compressor had an internal failure and pumped metal through the rest of the system. Cars Protection Plus were very helpful in getting the parts ordered and repairs authorized as it is impossible to live without air conditioning in *****, especially right now during the summer.

      C.A.R.S Protection Plus Inc Response

      07/17/2024

      The CARS Protection Plus Inc. (“CARS”) Customer Care Department is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The Customer Care Department la

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.