Business ProfileforMatthews Wall Anchor Service

We contacted Matthew’s wall anchor service for a basement room that had water leaking on the cement walls. The salesman provided us with a proposal and 3 options. The salesman stated that if it was his room that he would just get the base system and paint the walls because the system would keep the room dry. We painted the walls and the water dripped through the paint. Now the company is saying that we need a vapor barrier and should have had one installed initially. The initial cost for the vapor barrier was another $675. The salesman advised against it. He said that it was ugly and would be useless if it got punctured in any way and that the system was all we needed to have dry walls. We explained what the salesman told us and they said that the salesman no longer works there. I have been talking to them about this for months now so we are slightly over a year. They sent someone out and are now stating that it will cost double what original charge for vapor barrier was and we created a closet in what we were told was a waterproofed room that they are saying needs removed. Why would they offer an option without a vapor barrier if the room would not be waterproofed without it? Why would we pay $3,270 to have the same problem that we started with? If we were told that it wouldn’t be waterproofed without the $675 which is what we are being told by them now then we would have paid it. Now they are saying double the cost plus we lose the money put into the closet that we built.