Business ProfileforService Line Warranties of America

I originally contacted Service Line Warranties on 1/8/2024 regarding a visible leak in the water line running to my home. I pay approximately $120/yr for this service and have for 10 years or more. They dispatched a plumbing company on 1/22/2024 to begin excavation to locate leak. On 1/25/2024 the plumber replaced the water service line from my house to the city meter. I was informed there was still a leak and it appeared to be coming from under my slab which is not covered under the warranty. I was told that I could hire my own plumber for any subsequent work. Before they left they completely refilled the excavation and water began accumulating again. In essence, their work had resulted in no change to my situation. At that point, I decided to call my regular plumber who I have worked with a number of years. My plumber re-excavated the line near my house and found the leak. The leak was located about 16" on the outside of my slab (not underneath) and in my opinion should have been covered under the warranty. The cost of the repair was $1668 (receipt attached). My plumber provided me with a video of when/where he discovered the leak (which I have attached). I immediately contacted Service Line Warranties and they began an investigation of the situation. I provided them with the video and receipt that my plumber had provided. At first, they were cooperative. They promised me an answer and there was some back and forth communication, but after a while that ceased. I called repeatedly and left messages, but got no call back or messages. I finally reached a point of frustration and decided to make this complaint in hopes it will save other people the problems that I have experienced. I think Service Line Warranties could have been scammed by their plumber because I got a new line from my house to the city. I think they replaced a line that probably didn't need replacing and charged Service Line for it.