Customer ReviewsforLevin Furniture, LLC

Delivery guys were excellent! Both were very polite, and knew everything about my purple bed/smart adjustable bed frame! My seller at the store was also very helpful we had tons of questions before making the decision with purple. ***** in ********** is well knowledgeable. I highly suggest going there if you are local and looking for a purple mattress! Altogether were very happy how the entire process went. Thanks again, job well done Levins!

Hello ******, thank you for sharing your experience while shopping at Levins. Our top priority is customer experience and satisfaction. We are happy to hear our delivery team and sales associate were excellent, our staff will be happy to receive good feedback. We hope to see you again soon. If there is anything we can do to assist you, please email us at ****************************************** or call us at **************.

Delivery guys were excellent! Very helpful and personable, they offered to move anything we needed to have moved, best delivery guys ever!!!

Hello *****, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon.

We had *** at levins help us and he showed us a few things and we changed our minds s couple times and ended up with a couch and recliner,the guys that deliver the things were very nice and polite and even took off their shoes send moved it around until my wife was happy,i would recommend levins to everyone, **** and *********************************

Hello **** and *******************************, thank you for sharing your experience. We thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon.

If I could give negative stars I would. Absolute worst customer service and handling of issues. Ordered a couch in November 2023 with a January 2024 delivery. First it got delayed with no follow ups from the store, then got delayed again and received it in March., only to be delivered broken. It’s not March 27 and we still don’t have a couch. They say it’s in repair shop, it’s been a month, with no discounts offered for their fault. DO NOT SHOP WITH THEM! I will never give them business again.

Hello *******************, thank you for your review. We apologize for your wait and inconvenience. We see that all of your deliveries are completed and you have spoken to one of our team members about compensation. Thank you for taking the time to bring this to our attention, we will use your feedback to make us better.

My wife and I bought a living room set with the 5 year warranty. After a couple years the finish started to flake off. We waited because this the room is primarily for the kids and we aren't in there very much. So we waited until right before the warranty was set to expire before starting the claim. The salesperson told us to lie if we file a warranty claim and say the damage was caused by a pet if anything happens. I went to the store and the woman sitting at the window beside the one I was using overheard our conversation and said "The line of furniture is junk and they don't sell it anymore because the finish comes off". I gave the lady all of the information and even text pictures to her personal phone so she could add it to the claim. We got an email from the warranty center a couple weeks later and had to resubmit everything again. In the end it was denied because we didn't report the damage within 5 days and some other standard contract jargon. I feel they are aware this line if furniture had a manufacturing defect but they aren't willing to fix anything. They did refund the $300 for the warranty but we don't even want anything else from their store.

Hello ****, thank you for your review. Our 5-year accidental warranty is for accidental rips, tears, *****, and stains of fabric/leather. It also covers human and pet bodily fluids but does not cover pet damage. We require any damage to be reported within 5 days of the occurrence. Leather peeling or flaking is not considered a manufacturer defect and is not considered an accident. Body oils from your hair or skin can break down the leather causing it to peel. If you would like to further discuss this, please email us at *******************************************

This place is horrible, we spent over $13,000 on 3 bedroom sets. My husband, children and I went to the store, ****** was quick to help us sure she was excited about just the commission. We walked up to each bedroom sets that we wanted, I showed her exactly what we wanted for our daughter; queen **** night stand and the dresser with the mirror. We went to the next area to point out what we wanted for our son which was the same things, queen **** night stand and the dresser with the mirror. Final we went to the set my husband and I wanted, we told her we wanted everything there and stated the King **** 2 night stands, dresser and mirror and the chest. she was writing down on her note book and then she went to look to see if everything was available and in stock for them, she came back said that everything was available, then we went and picked out 3 mattresses. We went her desk where she put all the items in, she had several issues with the computer and stated the system is horrible, so before we paid for everything we went over the requested to make sure she had it all. she assured us it was correct, and with the dollar amount i would not have thought differently. It took a few weeks for delivery, the 2 guys that set it all up were great. When they were finishing we asked them where the chest was for our room, they looked and stated there was no order for it. UM NO!! So of course I called the store and asked for ******, she was not there but the lady who answered looked it up and ****** didn't order it. she called back and said all she could do is give free shipping. NO this is on her and she won't even take responsibility, i want the chest that I was told I paid for. I have called 3 times, left 2 messages and the manager was supposed to call me back and it has not happened We wanted to get a sectional and other living room furniture next but not any more.

Hello *******, thank you for sharing your experience. We apologize if we did not meet your expectations. We aim to deliver a great experience and are disheartened when we dont. We have reviewed your signed order, and the chest of drawers was not on the order. In error the sales professional must not have ordered it for you. We apologize for that oversite. Please email us at ****************************************** to discuss your concerns.

Levin truck blocked me and other vehicles in our back lot for over 20 minutes (this is all at 9am on a weekday by the way). The bad part is they saw me pull up trying to leave then proceeded to come in and out of the building 2 different times to get new pieces of furniture and proceeded to go inside and install it all while blocking everyone from getting to work for over 20 minutes outside. Had to go inside to tell them to move, then they finally come out flipping me the finger and screaming at me trying to get me out the car basically. Couldn't believe it. I called in and made a complaint to Levin with the plate number but I'm not expecting to hear back from them, so I'm leaving this here online. Trash a** company.

******, we want to thank you for taking your time to bring this to our attention. We see one of our members of management has contacted you. We set high standards for ourselves and are disheartened to hear of your experience with one of our delivery teams. We will use your feedback to make us better. We cant change what transpired, but you have our personal commitment to improve the way our staff serves and treats everyone. Until then, please accept our sincerest apology on behalf of everyone here at Levin Furniture & Mattress.

I purchased a coach, love seat, and recliner and had it delivered on 11/30/23. Not even a month later I have already had 2 problems with it most recently the motor blew on the power recline. I called the company to see if I could add the warranty and they told me I was too late and could only add up to 2 days after delivery. I have bought a lot of furniture over the years from Levin but based off this last experience I will consider shopping elsewhere.

******, thank you for your review. Our policy to add the extended warranty is up to 2 days after delivery. We do appreciate you being a loyal customer, but in order to be fair to all of our customers, we do not deviate from that policy. Our policies apply to every customer the same. You do have a manufacturers warranty we will service for the first year. Please feel free to email us at ****************************************** to discuss your concerns.

Stay away!! Once they have your money, youre on your own! After spending $19000 on furniture to fill my new house 18 months ago, Levin was completely unwilling to assist with a $3500 ********* dining room table that the finish is lifting off of the substrate. I understand policy and procedure, but after being in business for 42 years, I also understand the value of going above and beyond to keep a valuable customer satisfied. We will NEVER spend another dime there, and suggest you dont either. If I could give zero stars, I would. TERRIBLE CUSTOMER SERVICE!!! ***********************

Thank you for your review. We have reached out to the manufacturer to see if something can be done. They are out of the office until the 1st of the year. We will contact the customer after we speak to them and try to get a resolution.