Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

InventHelp has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforInventHelp

    Product Development and Marketing

    Additional business information

    Additional Info:
    InventHelp is an invention service company headquartered in Pittsburgh, Pennsylvania. InventHelp maintains a network of regional sales offices operated by independent contractors in 60+ cities in the US, Canada, Germany and Australia. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    InventHelp is an inventor service company offering product development & marketing.

    Business Details

    Location of This Business
    100 Beecham Drive, Crafton, PA 15205
    BBB File Opened:
    9/1/1986
    Years in Business:
    39
    Business Started:
    5/1/1984
    Alternate Business Name
    • Invention Submission Corporation
    • ISC
    • Intromark Inc
    • Technosystems Consolidated Corp
    • Inpex
    • Western Invention Submission
    Business Management
    • Ms. Nora Miller, Compliance Director
    • Mr. Robert Susa, President
    • Ms. Maura Robbins, Compliance Manager
    Contact Information

    Principal

    • Ms. Nora Miller, Compliance Director
    • Mr. Robert Susa, President

    Customer Contact

    • Ms. Maura Robbins, Compliance Manager
    Additional Contact Information

    Fax Numbers

    • (412) 288-1354
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought 2 Basic Information Package(s) that was supposed to include ALL this information crucial to moving forward with my invention(s). I was told by, Tim B******, that I would receive free information concerning the packages and that I would be consulted throughout the process for my input and approval. Neither of which happened. “It was to be looked at like a resume.” That is what’s written in my book that I had to hound them to get along with the patent attorneys report and opinion that I have just recently found out is incomplete! I’m having to pay for a new patent search. I was not consulted with at all about MY BIP before they sent it out. The name of the invention was misspelled in one and wasn’t changed on the other. They did not include any of my sister’s information as a co-inventor. And I would have been embarrassed to claim that package as my “resume”. So many mistakes. And ALL of the information in the package I could have gotten myself from USPTO.***, Commerce and Censes Bureau. And that information is 2 years old. So what research was done that I payed for? The patent attorney’s research wasn’t complete either. My current attorney has already found other inventions that he missed. I myself tried to contact the attorney several times regarding my reports with no response whatsoever. I tried to talk to a manager about the issues I was having. She only argued with me about why I was wrong in her opinion. She also told me she would have the attorneys reports to me asap. It still took them a minute to send it out. I do not believe that invent help met any of the things advertised or promised. And yes a refund would be fantastic that is not my first priority here. People need to be warned about this company and it’s tactics. And at least the attorney, Tom F**** out of Florida, I was assigned should be looked at. Bar complaint? I would love to go into more detail if it means something can be done to the company.
    Read More

    Customer Reviews

    24 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dalton A

    1 star

    02/20/2024

    I wish I could rate them a zero. They told me they would be sending me multiple lists of companies they would be sending my idea to. All I got in the mail was a cheap, wrinkled piece of paper with random company names they say are in their data base. I have contacted multiple companies that they supposedly sent my information to and have found no trace of my idea ending up in front of any of them. This company is a total scam and I am out over 10.000 dollars. Never, EVER, give them your invention. The only service they provide is information about your potential target market and a rendering (which they got wrong 10 times and clearly didnt care about) of your invention. Total and complete scam. My next step is legal action.

    InventHelp Response

    02/27/2024

    We are in receipt of the above referenced customer review.In February 2023, this complainant contracted for a two-year service for the assistance in submitting his invention to industry in an attempt to obtain a good faith review. Our records indicate that the service is being provided in accordance with the term's outlined in his agreement. Shortly after receiving this complaint, we reached out to the complainant regarding his concerns about the companies to whom we have submitted his invention information to in an effort to obtain a good faith review. This complainants invention information was submitted to both companies registered in our InventHelp ********* who have agreed to review inventions, and to do so on a confidential basis as well as to other companies we obtain by way of a subscription service.The complainant was not specific in either his complaint or in our conversation with him which companies he claims to have called, to whom he spoke, etc. We do not believe the baseless assertions in his complaint; but do stand ready to provide him with our own investigation of any company he legitimately questions.Nevertheless, simply in good faith, we offered to upgrade his services at no additional charge. Unfortunately, there is nothing further we can do for this complainant without his cooperation. He is welcome to call us anytime he wishes to continue our discussion or resolution efforts.Thank you for bringing this to our attention.Sincerely,************************* Compliance Manager InventHelp

    Local BBB

    Better Business Bureau of Western Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.