Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Aires has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Aires

              6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

              BBB Accredited Business
            • Aires

              44 Shelter Rock Rd Danbury, CT 06810-7000

            • Aires

              7755 Center Ave Ste 1000 Huntingtn Bch, CA 92647-3090

            • Aires

              13105 Northwest Fwy Ste 1110 Houston, TX 77040-6320

            • Aires

              15660 Dallas Pkwy Ste 1150 Dallas, TX 75248-6696

            Business ProfileforAires

            Relocation Services
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/17/1993

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Aires offers a full complement of domestic and international services designed to support corporations in implementing and managing their relocation and assignment management programs.

            --Domestic Services--
            Policy Counseling/Employee Support
            Pre-decision Support
            Home Marketing/Sales Assistance
            Buyer Value Option Home Sale
            Guaranteed Buyout/Amended Value Home Sale
            Rental Assistance
            Temporary Housing
            Home Finding/Purchase Assistance
            Mortgage Assistance
            Household Goods Moving and Storage
            Expense Administration
            Tax Gross-up/Reporting
            Payroll Coordination
            Relocation Cost Estimates
            Departure Services
            Travel Services
            Spouse/Partner Career Assistance
            Robust Management Reporting

            --International services--
            Policy Counseling/Employee Support
            Pre-Assignment Counseling
            Ongoing Assignment Administration
            Home Marketing/Sales Assistance
            Temporary Housing
            Destination Services (Local Transportation, Area Tour, House Hunting, Settling-In Services, And School Search)
            Tenancy Initiation and Management
            Household Goods Moving and Storage
            Household Goods Insurance
            Candidate Assessment
            Intercultural Training
            Language Training
            Visa/Immigration Services
            Expense Administration
            Tax Gross-up/Reporting
            Compensation Administration (Cost Projections, Balance Sheets, Letters Of Assignment, Compensation Accumulation And Reporting, Certificates Of Coverage, Host Housing Calculations/Allowance, Payroll Instruction Of Allowances)
            Property Management
            Travel Services
            Spouse/Partner Career Assistance
            Personal Banking Services
            Departure Assistance
            Repatriation Assistance

            --Consulting Services-- 
            Candidate Assessment Tool
            Pre-Decision Counseling
            Policy Assessments and Policy Assessment Workshops
            Benchmark Analysis (Including Industry- and Competitor-Specific)
            Policy Design and Development
            Group Move/Merger & Acquisition Planning
            Special Projects/Research
            Location Information/Environmental Scans
            Pulse Surveys
            Client Bulletins
            Client Advisory Board (Three-Day Workshop)

            Business Details

            This is a multi-location business.

            Find a Location

            Aires has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Aires

                6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

                BBB Accredited Business
              • Aires

                44 Shelter Rock Rd Danbury, CT 06810-7000

              • Aires

                7755 Center Ave Ste 1000 Huntingtn Bch, CA 92647-3090

              • Aires

                13105 Northwest Fwy Ste 1110 Houston, TX 77040-6320

              • Aires

                15660 Dallas Pkwy Ste 1150 Dallas, TX 75248-6696

              BBB File Opened:
              10/13/1993
              Years in Business:
              43
              Business Started:
              4/1/1981
              Accredited Since:
              11/17/1993
              Type of Entity:
              Corporation
              Alternate Business Name
              • American International Relocation Solutions LLC
              • American International Forwarding Inc
              Business Management
              • Ms. Laura May Carmack, Manager of Quality Assurance
              Contact Information

              Principal

              • Ms. Laura May Carmack, Manager of Quality Assurance

              Customer Contact

              • Ms. Laura May Carmack, Manager of Quality Assurance
              Additional Contact Information

              Fax Numbers

              • (412) 788-0245
                Primary Fax

              Phone Numbers

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/27/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              This business provided me with a client tenant and overpaid the rent when the tenant left early. They asked for three months rent back. I sent only two, because they had filed a 1099 with the IRS for the $3200 month of December payment. I asked for a revised 1099 correcting their error. Today they refused, and again asked for the $$. I fear that if I do not return it (and eat the tax ), they with try to hurt my credit. Thank you
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Keron G

              1 star

              09/01/2023

              Working with Aires has been a nightmare. I was forced to utilize their service as they are contracted through my employer. The policy consultant who is/was responsible for my account is TERRIBLE at communicating. The baseline of her job is to communicate with her clients, and ensure a smooth transition. Aires claim to be world class in providing service, however I disagree as simple things such as communicating with their clients seem to be a difficult task for their staff. The mobility rep, ****, that I worked with was wonderful, and she was very helpful. Even went out of her way at times, however I'm unable to understand how the Policy consultant represents them in such opposite manner. Emails returned 4-5 days later, and phone calls were never returned. If she did return my call no messages were left to convey her intent, or that it was even her. This is a poor way of doing business, and I am not inclined to recommend Aires. I submitted documents to them MULTIPLE times, but somehow they kept getting "misplaced" by the policy consultant, and I will receive emails a week later asking for the same documentation I submitted the prior week. In my honest and humble opinion business correspondence should be followed through within 24-48 hours especially when we are dealing with financial matters. I've heard/read many complaints about the same issues from other Aires clients on other boards, but I refused to believe an organization could operate under those circumstances. I was wrong, and absolutely regret my relocation due to what has occurred over the past couple of months.

              Aires Response

              09/26/2023

              Thank you for bringing these concerns to our attention so that we may improve our services. Please accept our apology for the communication gap while your Policy Consultant was not available. Proper back up and support has been installed and we have used your feedback to implement improvements to our service communication.Aires provides relocation benefits to the customers employer. As their relocation partner, the customer is initiated into our services and we proceed to counsel them throughout their relocation on their benefits. The customer receives a consultation call, a written copy of the relocation benefits authorized by their employer, and a follow up email after the consultation call. Here is the timeline of documented events that led up to the customers BBB review:6/21/23 Aires Policy Consultant reached out made our Initial consultation with the customer 6/22: ********************** missed a call from the customer. ********************** should have called back the same day, but did resolve transferees question by email over the weekend (6/25)6/26: Email from the customer about booking house-hunting trip through Concur .6/26: Aires Policy Consultant replied to the customer with necessary information which customer thanked for the clarification 6/28: Aires missed a call from the customer 6/28: The customer emailed ********************** following up on the missed call with a question 6/28: Aires replied to the email from the customer 7/9: (Sunday) ********************** received an email from the customer requesting a call to discuss submitting the receipts for the house hunting trip. Our offices are not open on Sundays, and the Aires Policy Consultant followed up with the customer on Monday.7/10: On Monday, ********************** replied to the customer, offering available call times to connect with the customer and also provided the (Renter expense matrix) document with answers to customers questions 7/11: The customer emailed ********************** to cancel the need for a scheduled call, stating the document received answered the questions.7/16: The customer submitted their expense form to ********************** 7/************************* Expense Auditor advised the Policy Consultant that additional documentation was needed to process expense in accordance with the customers employers relocation policy terms 7/28: The Policy Consultant emailed the customer that additional documentation was needed. The Policy Consultant should have been faster on relaying this request to the customer. Too much time passed. 7/28: The customer emailed ********************** the requested documents.8/6: The Policy Consultant emailed the documents to the expense auditor on 7/28 that was originally requested on 7/20. Expense auditor notified Counselor on 8/7 that documentation provided was not correct. This should have been a much faster turnaround from the Policy Consultant.8/8: Aires emailed the customer to advise the document was not sufficient per their employers requirements and requested the correct documentation 8/8: The customer emailed one of the 2 documents needed 8/15 The customer submitted a new expense report for additional items 8/17: Aires followed up with customer to advise another document was still needed, referring to the original request on 7/28 8/17: Aires missed a call from the customer (Thursday) this message was not returned timely by Aires 8/21: The customer provided the remaining documentation needed and Aires spoke with customer to confirm that the documents provided were acceptable.8/30 Aires advised the transferee that we are unable to process the additional expenses due to limitations of the policy benefits and total costs put in place by their employer. The Policy Consultant in this case was not as responsive as Aires expects their team to be. Aires Policy Consultant failed to provide the additional contact information for others at Aires that can assist customers when the assigned Policy Consultant is not available. This has been corrected by including additional levels of contact information in our email signatures and we also by provide each customer with a contact sheet. Additional internal training has been performed to address this customers concerns.Thank you for the opportunity to improve our communication.

              Local BBB

              Better Business Bureau of Western Pennsylvania

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.