Business ProfileforLeith of Wendell, Inc.

Took my 2013 KIA ****** in for service yesterday. I was very detailed about my issue. Diagnostic was run, recommendations made. I know guarantees cannot be made, but they expressed confidence that their recommendations would alleviate the issue. They could not reproduce the issue in diagnostic but attended to recalls and an ECU upgrade. The issue worsened. I could not safely drive back home. Got a tow back to the dealership. By that time, the ************** had closed. I left my car, keys and a note that I would follow up in the morning. This morning, **** called to inform me that the ******* was out test driving, which I did not request. At that point, I only wanted a full refund and a tow. **** relayed that the ******* needed to complete his report, but that he'd connect me with a Service Manager, ***. *** said that the ******* reproduced my issue AND found new issues. Just magically. After I'm fuming. The car was there five hours yesterday. ********* new notes say the issue was reproduced w/i 4mi. What were they doing yesterday?? The issue occurs for me hot or cold. Rain or shine. No, you cannot keep tinkering and charging. *** refused to refund my $763.59. She insinuated that I withheld car history, which can easily be pulled with the *** they printed on my invoice (or, ask me YESTERDAY). Said I could have requested a tech ride with me to reproduce the issue. I would have gladly accepted THEIR offer to ride with a tech, but I was offered shuttle service instead. She said that I did not report the new brake and stalling issues yesterday, which the ******* discovered this morning. I could not have, because I was not with the car this morning. Neither of those were issues when I drove it yesterday. *** agreed to return the car back to my home free of charge. She requested that I not report this experience to BBB, but I don't make guarantees, either. Nice people, but nice decreased my safety on the road, blamed me and failed to properly communicate.