Business ProfileforTri-Arc Food Systems, Inc.

I went inside and ordered my food to go. They accidentally made my food for dine-in. This is no big deal. I asked the employee, nicely, if she could pack it up for me and she paused dramatically, looked at me, rolled her eyes and started mumbling under her breath very rudely. I was extremely offended by her unprofessional behavior so I raised my hands up and said, oh noyou have to put my food in a bag! I said it sarcastically. She then went off and started yelling at me calling me an *******! She also said that sheddoesnt have time today to deal with ********! All of the customers turned and watched as she kept yelling and calling me names. Her manager had to step in and pack my order to-go because she wasnt doing it. Asking for ketchup, napkins, or for your order to-go is not grounds to be verbally assaulted in a crowded restaurant. It was humiliating and totally uncalled for.

Hello Caden, I would like to extend my sincerest apologies for the inconvenience you experienced during your recent visit at one of our locations. It is our goal to ensure that every customer feels comfortable and confident in choosing our establishment for their dining needs.We understand and share your concern for ensuring a positive environment for all our customers. Please know that we take matters such as these seriously and they are brought to the attention of the stores Supervisor and management team. As mentioned in our previous correspondence, the Supervisor of the visited location will further address this issue with the relevant team members to prevent any recurrence in the future. We deeply regret any frustration or inconvenience this may have caused you.We look forward to the opportunity to provide you with a superior dining experience the next time you visit one of our locations. Please feel free to reach out to me if you have any questions or additional comments. Warm regards, Tri-Arc Food Systems, Inc. ****************