About

Local BBB:

BBB Serving Central Virginia

BBB File Opened:

1/23/2017

Business Started:

5/8/2015

Business Incorporated:

5/8/2015

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Ms. Jennifer Jones, Customer Support Manager

Additional Information

Refund and Exchange Policy

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically check at the warehouse to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Safeguards
We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected].

Backorders:
Good Wine Coolers is dedicated to ensure that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online, and will ship as soon as they become available. 

If an item is backordered, we try be as clear and accurate as we can on the item´s product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item description area and can sometimes be added on your order´s email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change. 

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at 866-652-7188

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to [email protected] and we will process an insurance claim on your behalf. Damages must be reported within the first 24 hours. 

Cancellations & Refunds:
Orders returned, for reason other than a defective item (upon receiving), are subject to a restocking fee that is equal to 38% of the price of your order. You (the buyer) are responsible for any return freight costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 24 hours after purchase are subject to a 15% cancellation fee.

Please make sure to measure the necessary space requirements, etc. before purchasing! After 30 days, we will help administer a return only if the item is damaged and still under manufacturer's warranty. The manufacturer's warranties vary on average from 1-3 years depending on the company.

Business Categories

Wine Storage, Online Retailer, Gift Store, Small Appliance Dealers