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          Find a Location

          Build.com has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Build.com

              402 Otterson Dr Ste 100 Chico, CA 95928-8247

              BBB Accredited Business

            • Build.com

              402 Otterson Dr. Chico, CA 95928

              BBB Accredited Business

            • Build.com

              PO Box 581 Goshen, NY 10924

            • Build.com

              4701 Ulmerton Rd Clearwater, FL 33762

            Business ProfileBuild.com

            Light Fixtures
            Multi Location Business
            BBB accredited business

            Contact Information

            402 Otterson Dr Ste 100

            Chico, CA 95928-8247

            Visit Website
            (800) 375-3403

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.23/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            130 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/21/2007

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Build.com offers home improvement retail services.

            Products & Services

            Build.com in an online home improvement retailer.

            Business Details

            This is a multi-location business.

            Find a Location

            Build.com has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Build.com

                402 Otterson Dr Ste 100 Chico, CA 95928-8247

                BBB Accredited Business

              • Build.com

                402 Otterson Dr. Chico, CA 95928

                BBB Accredited Business

              • Build.com

                PO Box 581 Goshen, NY 10924

              • Build.com

                4701 Ulmerton Rd Clearwater, FL 33762

              Location of This Business
              402 Otterson Dr Ste 100, Chico, CA 95928-8247
              BBB File Opened:
              10/26/2000
              Years in Business:
              23
              Business Started:
              9/1/2000
              Business Incorporated:
              1/8/1999
              Accredited Since:
              9/21/2007
              Type of Entity:
              Corporation
              Alternate Business Name
              • Build.com, Inc.
              • LivingDirect.com
              • Build With Ferguson
              • FaucetDirect.com
              • LightingDirect.com
              • VentingPipe.com
              • HandleSets.com
              • VentingDirect.com
              • PullsDirect.com
              • Faucet.com
              • LightingShowplace.com
              Business Management
              • Ms. Molly Waterbury, Sales Manager
              • Mr. Joshua Brannan, Senior Director
              • Mr. Devin Van Hout, CEO
              • Ms. Nicole Creech, General Manager
              • Mr. Bryce Koch, Vice President, Digital Commerce
              Contact Information

              Principal

              • Ms. Molly Waterbury, Sales Manager

              Customer Contact

              • Ms. Molly Waterbury, Sales Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              130 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/24/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              My return has been delivered for over a month and they have yet to refund me even after calling them multiple times. Each time I call they say something different. I will either get told that they're having a problem with PayPal or that they're still investigating. I used the shipping label they gave me and it was delivered and signed for.
              Read More
              Read 129 More Complaints

              Customer Reviews

              39 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cindy S

              06/21/2024

              Why is BBB giving them an A+ and why are they bragging about being a member on their site when clearly, customers are letting you all know how terrible their customer service is. I have never experienced such deplorable actions form a company and I order a lot of line. So far, they have cheated me out of over $600. BBB, look at their ratings on other sites such as Trust Pilot and Consumer Affairs and your site as you have to get their rating right. It's an F. These people are what nightmares are made of.
              Read 38 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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