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Find a Location

24 Hour Fitness USA Inc has 359 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor24 Hour Fitness USA Inc

    Health Club
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 06/15/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11560-KBO. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court 824 N Market St Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 116 Customer Reviews

    Customer Complaints

    650 complaints closed in last 3 years

    304 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers health and fitness services.

    Business Details

    This is a multi-location business.

    Find a Location

    24 Hour Fitness USA Inc has 359 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      PO Box 2689, Carlsbad, CA 92018-2689
      BBB File Opened:
      6/15/1993
      Years in Business:
      41
      Business Started:
      6/13/1983
      Business Incorporated:
      6/13/1983
      Type of Entity:
      Corporation
      Alternate Business Name
      • 24 Fitness Sports Club
      • 24 Hour Fitness
      Related Businesses
      Business Management
      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Contact Information

      Principal

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist

      Customer Contact

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Additional Contact Information

      Fax Numbers

      • (760) 930-6063
        Other Fax
      • (619) 265-5703
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      650 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On June 10 I came to this club around 7 pm, I brought with me my son who is in vacation from college, I logged in with my phone and behind the front desk was four men and a woman. I knew my son wasn't in my membership and I got cash with me to pay for him use the club as we did the last summer, I lost my credit card and at that moment the new one was coming on mail. The woman said " he is not in your account so he can't get in" I said he is my son and I'm able to pay for him. She starts telling excuses like can't take cash and I have to have a credit card on file. She said "many like you guys have been Sneaking into my gym" I still wondering what she meant. Maybe about race. She also said "you can go in and he can wait for you in your car" I remember the other guys laughing on me. At this point I told her that I've been a customer for almost 10 years and that is rude and make me think in cancelation of my membership, she said smiling and typing the computer "Allright, your membership is canceled" I asked to speak with the manager and she told me that she is the General Manager her name is ********. Her attitude was really unprofessional and discriminatory. My son and I felt humiliated, disrespected. Coming back home we stop in other gym, closer but smaller (******* and ********) I logged in as well, I was about to pay my sons membership because they are able to take cash. So the desk guy told me that she "Revoke" my membership and I don't have access to any club no matter is paid the rest of the month. He asked me what happened so i told him about and he said that's not reason to she do that and also she is not a manager as she said. He said he will talk to the real manager in that club and ask him to give me a call but never happen.
      Read More

      Customer Reviews

      116 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Charles B

      1 star

      06/13/2024

      I paid an up front fee for 4 memberships. For me my wife and two children. They were life time contracts that started in 2006 and 2007. The annual renewal was $49.00 which I have honored and paid every year. Now all of a sudden in 2024 they almost doubled two of my life time contacts to $94.00. 24 hour fitness has already been in a class action lawsuit for this same thing and settled. I did not take part in that first class action lawsuit because I was not affected. What type of company settles a class action lawsuit then turns around and engages in the same practice. Of course you will get zero help from any local 24 hour fitness gym, and no response to emails. I continue to search the internet for a new class action lawsuit against this company or information on the lawyers for the first class action lawsuit as I will definitely be joining this one. If you are not affected at this time and was informed that you have a lifetime rate I would just get in on any class action lawsuit against 24 hour fitness that deals with increasing rates!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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