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Find a Location

24 Hour Fitness USA Inc has 359 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor24 Hour Fitness USA Inc

    Health Club
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 06/15/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11560-KBO. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court 824 N Market St Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 120 Customer Reviews

    Customer Complaints

    652 complaints closed in last 3 years

    325 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers health and fitness services.

    Business Details

    This is a multi-location business.

    Find a Location

    24 Hour Fitness USA Inc has 359 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      PO Box 2689, Carlsbad, CA 92018-2689
      BBB File Opened:
      6/15/1993
      Years in Business:
      41
      Business Started:
      6/13/1983
      Business Incorporated:
      6/13/1983
      Type of Entity:
      Corporation
      Alternate Business Name
      • 24 Fitness Sports Club
      • 24 Hour Fitness
      Related Businesses
      Business Management
      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Contact Information

      Principal

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist

      Customer Contact

      • Mr. Roderic Jackson, Member Care Specialist
      • Ms. Jessica Afasene, Member Care Specialist
      • Ms. Lilia LaPena, Member Care Specialist
      Additional Contact Information

      Fax Numbers

      • (760) 930-6063
        Other Fax
      • (619) 265-5703
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      652 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/13/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I bought a lifetime membership in 2006 and used it off and on for many years. After a post covid absence , I attempted to use a club and was told that my membership had been cancelled. The reason given was that that my credit card was expired. I explained that the credit card was replaced and that **************** advised me that all people currently debiting the card would be supported with the new card number. In addition, I checked my online account every year looking for an invoice to pay, but no invoices were ever issued after 2021 and my account showed nothing owed. I received NO notification by email or **** that there was any issue with the credit card, or my account. I was offered no opportunity to pay or warned that there was a credit card on file that was no longer valid.I was told at the local club that I visited that there was nothing that could be done. I was unable to get through to anyone at customer service, as there was no provision for a representative or category for my problem. My web account is still active, but my contract (GK38546) shows 'terminated'My lifetime membership should never have been cancelled. I would like this resolved and my membership reactivated. I am happy to pay any outstanding historical dues that might be owed.
      Read More

      Customer Reviews

      120 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jo P

      1 star

      08/21/2024

      I have a signed CONTRACT with 24 Hour Fitness for $29 per year. They are now attempting to change the fee to $74 without my permission. If they plan on voiding the contract, I expect ALL FEES and the hundreds of dollars spent to receive this contract in which I was forced to be years upfront, for personal training sessions, and more. I have paid without question for over 15 years despite not using the membership every year. This is a breach of contract on 24 Hours end. I expect the contracted price of $29 annually to be honored, or I expect ALL of the money I have paid since this contract was signed to be returned.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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