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Find a Location

Mission Federal Credit Union has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mission Federal Credit Union

      PO Box 919023 San Diego, CA 92191-9023

      BBB Accredited Business
    • Mission Federal Credit Union

      878 Eastlake Pkwy Ste 1310 Chula Vista, CA 91914-4550

      BBB Accredited Business
    • Mission Federal Credit Union

      5500 Grossmont Center Dr Ste 113 La Mesa, CA 91942-3070

      BBB Accredited Business
    • Mission Federal Credit Union

      117 S Las Posas Rd San Marcos, CA 92078

      BBB Accredited Business
    • Mission Federal Credit Union

      294 N El Camino Real Encinitas, CA 92024

      BBB Accredited Business

    Business ProfileforMission Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.63/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/1961

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers financial products and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Mission Federal Credit Union has 37 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mission Federal Credit Union

        PO Box 919023 San Diego, CA 92191-9023

        BBB Accredited Business
      • Mission Federal Credit Union

        878 Eastlake Pkwy Ste 1310 Chula Vista, CA 91914-4550

        BBB Accredited Business
      • Mission Federal Credit Union

        5500 Grossmont Center Dr Ste 113 La Mesa, CA 91942-3070

        BBB Accredited Business
      • Mission Federal Credit Union

        117 S Las Posas Rd San Marcos, CA 92078

        BBB Accredited Business
      • Mission Federal Credit Union

        294 N El Camino Real Encinitas, CA 92024

        BBB Accredited Business
      Location of This Business
      PO Box 919023, San Diego, CA 92191-9023
      BBB File Opened:
      8/22/1996
      Years in Business:
      63
      Business Started:
      5/21/1961
      Business Incorporated:
      11/17/1982
      Accredited Since:
      4/21/1961
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Mission Federal Services LLC
      Business Management
      • Mr. Doug Wright, President/CEO
      • Mr. Randy Tindell, 1st VP Branch Network
      • Mr. Chuck Fang, VP Branch Network
      • Ms. Eve Breunig, VP Branch Network
      • Ms. Vanessa Castro, Branch Network Administrative Assistant
      • Mr. Jason Bowser, SVP Branch Network
      • Ms. Jaycie Provence, Social Media Specialist
      Contact Information

      Principal

      • Mr. Doug Wright, President/CEO

      Customer Contact

      • Mr. Doug Wright, President/CEO
      • Mr. Randy Tindell, 1st VP Branch Network
      • Mr. Chuck Fang, VP Branch Network
      • Ms. Eve Breunig, VP Branch Network
      • Ms. Vanessa Castro, Branch Network Administrative Assistant
      • Mr. Jason Bowser, SVP Branch Network
      • Ms. Jaycie Provence, Social Media Specialist
      Additional Contact Information

      Fax Numbers

      • (858) 546-7637
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/26/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      BBB requested me to provide the attached document and resubmit my complaint. Asked for a goodwill deletion for a 30 day late credit report hit that was not my fault. I called in a payment before the 30 day ***** An error between my other banking instution and Mission Federal occured. I offered bank statements to prove that funds were in the account and to show that it still shows a pending transaction. The represenative still refused to delete the erroneous 30 day report. I would like to get this corrected as soon as possible because it is hindering my ****** parent placement at this time. All I am asking for is the deletion because this truly was not my fault. I have never stated this in the past with past discretions, nor have I complained about anything with the financial institution. This is my first issue with the institution and all I want is the error corrected because the circumstance was not my fault. Again I would like to state that I offered bank statements and screenshots for the situation and was still refused.
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ricardo L

      5 stars

      07/26/2024

      Working with ************************* (***********************************************) at Mission Fed was AMAZING! I shopped a dozen places for mortgage rates, and **** was by far the most competitive. Beyond that, he was extremely responsive throughout the process, from discussing various loan options, to liaising with our real estate agent and a seller's real estate agent, to quarterbacking every aspect of underwriting, to seeing every detail through to the close of escrow. We originally had a 21 day escrow, and ended up closing in 17 days.Great rates, extremely responsive, trustworthy -- no-brainer to work with ****. Could not recommend him more.

      Mission Federal Credit Union Response

      07/30/2024

      Thank you for your kind words and for sharing your experience with Mission Fed! We're thrilled to hear that you had exceptional service and secured a competitive mortgage rate. We appreciate your recommendation and are delighted to have been a part of your home-buying journey! 

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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