Business ProfileforLull

First, we never received the full warranty information from this company. I bought a guardsman protection plan LIFETIME WARRANTY years ago from Lull furniture. I filed a claim to Guardsman several weeks ago and until now I’m not getting any resolution them. They can't be reached and continues yo waste my time I purchased my lull mattress in November and the left side of the mattress has started to sag. I contacted customer service and they wanted to send out a mattress cover. I don't think that is going to fix the problem. When I sent pictures to Victor he said it looks like the mattress did not expand fully. I make monthly payments and my mattress and it is already defective. There is a 10 year warranty on the mattress imagine what it is going to like in a year or 2. I would like them to stand behind their product and send out a replacement mattress The WORST company I have ever had the displeasure of dealing with. A Complete nightmare. I submitted a claim on in December and have heard NOTHING from this company. I have called numerous times to check the status for updates because they never did via call or email. Every representative I have spoken to (many) have been extremely rude and unhelpful. A representative who works with the processing department was rushing me off the phone, states I received an email from guardsman I was scrolling through my emails to confirm and there was no such email. The only information, if I get information, is from me calling numerous times with NO resolution. Honor the warranty service I bought and fix it