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Find a Location

K-9 Ballistics, Inc. has 1 locations, listed below.

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    Business ProfileforK-9 Ballistics, Inc.

    Pet Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/23/2018

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides dog beds, crate pads, and dog travel supplies..

    Business Details

    Location of This Business
    759 Flynn Rd, Camarillo, CA 93012-8056
    BBB File Opened:
    11/3/2010
    Years in Business:
    20
    Business Started:
    9/19/2003
    Business Started Locally:
    9/19/2003
    Business Incorporated:
    3/4/2013
    Accredited Since:
    5/23/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • K9 Dog Beds
    Business Management
    • Mr. Sean Farley, President
    • Ms. Sarah Rutten, Customer Care Supervisor
    • Ms. Jenny Chikasawa, CFO
    Contact Information

    Principal

    • Mr. Sean Farley, President

    Customer Contact

    • Mr. Sean Farley, President
    • Ms. Sarah Rutten, Customer Care Supervisor
    Additional Contact Information

    Fax Numbers

    • (805) 437-7098
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/11/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered a bed for my dog on March 25, 2024 as they were having a flash sale and I wanted the discount. Unfortunately it appears that I clicked the incorrect size when ordering and was delivered a bed that I could not use. I immediately contacted K9 customer support about the bed asking for a credit (or even partial credit) as the bed is brand new and still in the original packaging. Was in contact with Kameka on the Customer Care Team and after several back/forth it appeared that I was going to be provided with partial store credit. However for no reason whatsoever, I was informed on April 3rd that nothing could be done and I was completely out the money. I then left a review on their website and it was immediately taken down. The reviews on the k9 website are misleading as they only allow "5 star" ratings to display and take all others down. This has been an extremely frustrating experience! Very dissatisfied customer!
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shannon M

    1 star

    04/17/2024

    Buyer Beware… I purchased the deep den dog bed for my two dogs and they loved it. Sadly it was discontinued. The replacement oval bolster dog bed came out and I bought 2. I expected my dogs to have the same great experience. To my shock and dismay it was quite the opposite the quality was greatly diminished and there were several safety concerns. I tried calling to speak with management but they never called back. So I left a 1 star review to warn others however they removed my review within 24 hours of posting. So a few days later I tried again and once again they removed the review. I then lodged a bbb complaint about the misleading way they post their reviews and tried one more time to contact the seller. This time I got management and it was confirmed that they do not approve all reviews. Which gives a very tainted view of their product. Please know not only is the material thinner on this new bed but the pillow does not fit snugly into the base making it easy for diggers to remove the pillow. Both the bed base and the pillow have a zipper with a pull. One of my two dogs got their paw caught in the loop of the pull and had the pillow attached to his paw the other chewed the pull off and nearly choked. Be warned if you have small dogs.

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