Business ProfileforSmartfares

In response to an email from smartcheapfares.com canceling my travel plans, I sent the following (edited to fit review requirements)To say that I was totally taken aback when I received a call from a representative shortly after having booked a reservation from American Airlines flight from DSM to *** would be an understatement. No where on the website does it say that carry on or checked baggage is not allowed with the fare quoted. A representative acknowledged that but was adamant that that was the case. She did offer to book me on two other flights - one for an additional $360 or another for an additional $200. I told the representative that this was a classic "bait and switch" and would not confirm the reservation under those terms - to cancel the reservation. I was told that the booking was non-refundable and non-cancellable and was hung up on. I never received a confirmation of the travel plan. I did alert my credit card company to the dispute. Days later, when I saw that the charge had been submitted, I promptly submitted my written dispute. The charge has been removed from my account and I have made other travel arrangements. Other agencies have been advised of the actions of smartcheapfares.com. I am hopeful that others do not have my same experience.Initial email from smartcheapfares.com:I hope this email finds you well. We regret to inform you that your upcoming reservation, with booking reference number 5521?, has been cancelled due to a lack of response on your part.We understand that you had availed of a discounted fare for your booking. However, it's important to note that such fares often come with certain restrictions and conditions. In this case, our records indicate that we required a prompt confirmation from your end to finalize your travel arrangements. Unfortunately, we did not receive any response within the stipulated time frame, resulting in the cancellation of your reservation.

Dear Valued Client- We  have no affiliation with SmartCheapFares, we are Smartfares.com Sadly this company is appearing to use a similar name . We have located this company online where they provide a contact number of ************. Perhaps the BBB can help you find a way to file a review or complaint with them  in hopes of resolution. We regret this company is choosing to operate online with a name similar to ours.