Customer ReviewsforHire A Helper LLC
582 Customer Reviews
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Review from Austin P
1 star12/05/2023
The worst broker Ive ever used, avoid if you value your time and moneyHire A Helper LLC Response
12/06/2023
We are sorry to know your service did not go perfectly. The truck ramp is a crucial piece of equipment that allows the moving service provider to safely and efficiently unload your items; doubly so for freight trailers due to their height.Review from Cameron C
1 star10/27/2023
Started off reading the reviews for this company and there are a lot of bad ones. I wouldn't be surprised if they paid for the 5 stars. First, their pricing is outrageous $1,900 for a 1 floor 3 bedroom house. Second they make you prepay before the service which should have been a warning but I was in a rush to move. Third they broke my k**** off my dresser and 2 of the drawers on my entertainment center. I wouldn't be surprised they make you prepay so its harder to fight them when they damage your property.Review from Gerald B
1 star10/02/2023
They are not a good company and customer service is poor. They estimated 4 hours with 2 men. The move took 2 hours. Even if they added an hour of travel time to and from pickup and drop off they would need to refund 1 hour. Unfortunately they make you prepay and it is their policy to not refund. They blamed their subcontractors and not themselves. If they cared about their customers and not just making money they would give a reasonable estimate on the lower side and then charge more if necessary. I do not recommend this company. I am sure there are plenty of other choices.Hire A Helper LLC Response
10/03/2023
******,
Thank you for your feedback. We are glad to hear the move went well smoothly and understand your frustration about the pricing. Within the HireAHelper marketplace, the moving providers are able to manage their business profiles by setting their own company policies allowing customers to compare the prices, policies, and customer reviews of each provider listed.
Your reservation for two movers with a truck blocked off a set amount of time from the moving provider to ensure they were dedicated to the success of your move.Please let us know if you encountered any issues with the service they provided.
Review from Ej L
1 star09/15/2023
Their movers cancelled out 30 mins prior to the start time. I do not recommend this company. Do yourself a favor and stay away from this company.Review from Christa K
1 star07/19/2023
If I could give negative stars I would. I don't know how they get any stars at all. I hired my movers through Hire-a-helper and the movers were horrible. They guy that loaded my pod did so much damage, basically throwing my belongings in, no strategy just wanted done. I put a negative review out when they asked me for a review and in response was offered a $75 refund, a very small refund for what I paid and what happened, but whatever. My move was 5/24 and the refund was offered 6/6. On 6/20 I asked where my refund was and was told it takes 3-5 days. It had been two weeks so he said he would check.... response was "it was stuck in the system". What???? Ok, whatever..... give it couple of days I was told. On 6/26, they actually CHARGED me (through PayPal) $75!!!!! WTF???? So now they owe me $150 and I can't get anyone to help me. I'm told they paid PayPal and it's their fault. What???? I'm passed around from person to person who claims they'll help and call me back etc. NOPE! Now it's JULY ************************* the $75 they stole from me. How can you do that and how does PayPal let them? BUYER BEWARE!!!! If you want to get stuck in a never ending circle of absurdity and fraud then this is your company. If you just want help moving from honest people, GO ELSEWHERE!!!!Review from Allen C
1 star07/19/2023
No! No! No!,, just don't hire anybody from this company.That being said, I'm guessing that at different cities there's different local providers so maybe some are good but I certainly ran into the most horrid experience possible.I schedule to move out of the truck into my home at ************ ********** so beware if you're anywhere near this area.To start with it was supposed to begin between 8:00 and 9:00 AM they arrived around 11:30am. I was called and told they had an employee call in sick so apparently they only had two. When they showed up it was an average size fellow and approximately a 75-year-old very skinny woman. As you know it really takes muscle to move furniture and she just didn't have any. This put a bigger burden on the fellow who was just an average size guy. The end result was he tried to take up the load and it overloaded him ************ was scratched and dented and so was my house as he attempted to move the furniture. Because of the lack of muscle between the pair that were sent to do the work it was very slow going. They did get the truck empty but they didn't get things placed around the house and their time had run out. I wasn't willing to pay another $140 for them to move things around so I had them leave. This left me to do that heavy work going up and down stairs which is primarily why I hired them so I wouldn't have to do that. There were several conversations with the local business owner that we could say were not conducted in the business professional manner. They adamantly denied that the male employee had no record so I called the officer back to verify and he was absolutely sure that their worker did have a record.Hire A Helper LLC Response
07/21/2023
Thank you for the feedback about your move *****. We are sorry to know everything did not get done in the time allotted for your move. Please let us know if you have any additional information about your experience.Review from Joe P
1 star07/13/2023
When originally calling to set up this order the unload help was for Wednesday July 12th! In subsequent text messages Tuesday the 11th was mentioned ( after having read them while driving our U-Haul down at gas stop! I immediately called and was told there was nothing I could do, that if I had responded to the texts and corrected the date I could have avoided the cancellation! I can accept blame for some of this but not all! To charge a cancellation fee that was over half the purchase amount is Criminal!I will NEVER recommend Any of your services again!We are in our 70s and with all the money we paid out to get moved back home and to have this happen is heartbreaking! We had to borrow money from a relative to finally get our truck unloaded!What a heartless company you are running!*** & ***********************!Hire A Helper LLC Response
07/14/2023
Thank you for sharing your feedback with us, *** and ******. We are sorry to know a communication error occurred arranging for your move. Feel free to reach out to me directly at ************************************ and we can review how this occurred.Review from Thomas R
1 star06/29/2023
Hire a Helper offered the best quote for unloading my POD. I made a reservation and received a confirmation. The next day I got a call stating that the contractor who gave the low bid was unavailable, but would I like to work with another contractor who is available for a mere $200 more. Classic bait and switch. The only upside is that the company refunded my money quickly and without question.Hire A Helper LLC Response
07/02/2023
Thank you for the feedback ******. We are sorry to hear the service provider selected was not available. Summer is a busy time in the moving industry and schedules are tight for everyone including the service providers listing on our platform. We appreciate you sharing your experience and will work to improve the ******************** required to successfully match the people needing help moving with ***************** doing the moving.Review from Kazuyuki N
1 star05/11/2023
0/5 Stars. Initially the process was easy and smooth. Soon as my appointment was confirmed, the service provider sent a text cancelling the work. I called the company asking what had happened and they apologized and offered to find another service provider. They called back saying the original service provider is now available. I should've cancelled the order then but agreed with using the original service provider. When placing the order, I asked for a ladder since the boxes will be unloaded from a container, and be flexible with times so I texted them to confirm. They gave me the ** that providing a ladder is not standard and they cannot work more than 2 hours. They should not have accepted the work if they could not accept either. Since this all happened within a 24 hour window, they refuse to refund the amount. FYI, the customer service reps answer calls between 9-5pm. This is ridiculous as well. Don't use these guys.Review from Shannon N
1 star04/30/2023
0/5 stars. Hire a helper does not communicate properly with the movers they contract with. I set up a move through them, and they told me that if I needed to reschedule, I could do it through the local company. I contacted the local company twice, and kept getting text confirmations for the original date. Then on the original date, they charged my card for the full amount even though no move was scheduled. Now I'm in the middle of an extremely expensive move, missing $400 from my account. I spoke with them, and they agreed to refund it, but all I've gotten so far is a confirmation of the cancellation and a verbal promise that the money will be refunded.
Customer Review Rating
Average of 582 Customer Reviews
Contact Information
3156 Vista Way Ste 404
Oceanside, CA 92056-3622
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