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          Instant Checkmate has 5 locations, listed below.

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            • Instant Checkmate

              375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

              BBB Accredited Business
            • Instant Checkmate

              4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

              BBB Accredited Business
            • Instant Checkmate

              9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

              BBB Accredited Business
            • Instant Checkmate

              4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

            • Instant Checkmate

              4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

            Customer ReviewsforInstant Checkmate

            Internet Service
            HeadquartersMulti Location Business
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            View Business profileBBB accredited business

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            106 Customer Reviews

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            • Review from Bradley B

              1 star

              02/22/2024

              The service provided was very mediocre but thats not the issue. I tried the service for a total of $3.99 and cancelled the same day. I was so disappointed with their service ( already new everything they spit out) that i immediately cancelled the service by email and Instant Checkmate replied the service was cancelled. Much to my disappointment and anger i see as of 2-22-24 they not only didn't cancel but they have now charged my card twice an amount of **** Jan 3 and Feb 2 ****. The original agreed upon amount was $3.99 for this garbage I already knew. When I called they stated I signed up for an ongoing monthly service which I absolutely did NOT DO and would not have done for this garbage. They are a bait and switch organization that uses only public data bases and they switch you to a monthly without your knowledge.

              Instant Checkmate Response

              02/28/2024

              Dear *******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Please be aware that all of our trials and memberships are subscription-based and automatically renew until cancelled. This is also stated on our registration page.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. On December 30, 2023, you purchased our Unlimited Phone Report Membership for $5.99 to be billed every 30 days. Additionally, you purchased our PDF Download feature for the one-time payment of $3.99. The recurring payment of $5.99 was then billed again on January 29, 2024. On February 22, 2024, the subscription was canceled and a single refund of $5.99 was processed. Additionally, as a courtesy, we have refunded the initial charges from December 30, 2023. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support

              Instant Checkmate Response

              02/28/2024

              Dear *******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. Please be aware that all of our trials and memberships are subscription-based and automatically renew until cancelled. This is also stated on our registration page.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. On December 30, 2023, you purchased our Unlimited Phone Report Membership for $5.99 to be billed every 30 days. Additionally, you purchased our PDF Download feature for the one-time payment of $3.99. The recurring payment of $5.99 was then billed again on January 29, 2024. On February 22, 2024, the subscription was canceled and a single refund of $5.99 was processed. Additionally, as a courtesy, we have refunded the initial charges from December 30, 2023. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
            • Review from Callicia A

              1 star

              02/16/2024

              I must express my profound dissatisfaction with the customer service provided by your company. My recent interactions with two agents regarding my account were exceptionally unsatisfactory. Requests to speak with a supervisor or to be connected to technical support were denied, leading to significant frustration.The agents' patronizing responses, implying a lack of comprehension on my part, were unprofessional and disrespectful. This behavior, combined with a significant billing errorduplicate charges on my account through both PayPal and my credit cardhighlights a severe oversight within your system.Despite assurances of a refund after I highlighted an A+ BBB rating and the threat of a negative review, the failure to cancel the duplicate accounts required another call, encountering similar incompetence.This ordeal indicates a critical need for improved customer service protocols, including effective inquiry handling, accessible technical support, and a reliable system to prevent billing errors. Immediate action is needed to restore confidence in your commitment to customer satisfaction.

              Instant Checkmate Response

              02/19/2024

              Dear ********,Thank you for reaching out. Were sorry to hear that your recent experience with Instant Checkmate was unsatisfactory. This is not the kind of experience we want you to have.After a thorough investigation, we have located an account created on November 15, 2023, under the email address provided. The account associated with your provided email address was canceled on February 16, ****, and all charges on the account were refunded and reversed. No further charges will be incurred on this account. We have also ******************* an additional account that was created on November 15, 2023, under a different email address. This account was canceled on February 16, ****, and we have refunded all charges on this account back to the payment method used when creating the account. No further charges will be incurred on this account. Please allow your financial institution 3-5 business days to process the refunds.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
            • Review from Adeline Z

              1 star

              02/11/2024

              Exploitative removal practices, invasion of privacy, personal injury. This website gave my stalkers all of mine and my close relatives our addresses, contact info by a simple ****** search result without even going to the website. It has jeopardizes mine and my families safety and well being. This site should be illegal. It empowers stalkers and identity theft scammers and it makes it super easy for them to get your information but the site owner makes it extremely difficult and exploitative to remove yours and your families info. Very anti American. Would not be surprised if this site is not run by Americans, but is definitely ran by scammers.

              Instant Checkmate Response

              02/12/2024

              Dear *******,Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability of other users to view your report while preventing others from abusing this function of the website. To suppress your public data report, please visit our ************** at ***************************************************** and select **************** Tools followed by Manage My Suppression Rules to initiate the process. Your request to remove your information from the InstantCheckmate website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
            • Review from Billy Y

              1 star

              01/14/2024

              This is the worst company I have ever delt with on getting back ground checks, not only that half the information that they give you is not correct, we didn't hire a person at first because of the information that instant checkmate provided, but after that person provided us with a true criminal background check that was done through the local highway patrol ofc. The information was not the same and we hired them but stopped using instant checkmate. To all companies you are better off getting a NCIC background check from your local police ofc. it only costs ****. Then you are going to have to figure out how to keep instant checkmate from emailing you all f___king day. I even call their customer care line an asked this Guy name ****, to stop the emails because the didn't have a unsubscribe bar on their site. 3 weeks a bad report and waste money can somebody please tell me why I'm still receiving emails from these people.

              Instant Checkmate Response

              01/18/2024

              Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet your expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please provide the requested information so we *** assist you with unsubscribing and canceling the notifications you are receiving.Additionally, please be advised that Instant Checkmate is a public records search service. Our services are not to be used for any business purpose or Fair Credit Report Act purpose including but not limited to making decisions about or in connection with hiring, promoting, reassigning, or continuing to employ any person, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides. For additional information you *** review our Terms of Use at www.instantcheckmate.com/terms-of-use/.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate Support
            • Review from Samantha G

              1 star

              01/11/2024

              You have to go through the longest wait time *********** to make you pay before you can view anything. Not worth the price or the wait time

              Instant Checkmate Response

              01/12/2024

              Dear ********,Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
            • Review from Steven S

              1 star

              01/08/2024

              Dont use this!!! This is a scam. Outdated information at best and they continue to charge long after the account is closed. Im seeking legal to stop the charges even after they confirmed my closed account.

              Instant Checkmate Response

              01/09/2024

              Dear *****************************,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Additionally, while an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate Support
            • Review from Terrell T

              1 star

              10/11/2023

              Do not use this service. I sat through their long pretend database show. It kept rejecting my credit card but accepted my debit. Then once I created my account I am ************************ kicked off my dashboard before I can download my report. Then when I tried to log back in it says my account is locked for no reason and I have to call their support number. I think it may be a scam. I plan to dispute the charges ASAP. Maybe even make an FTC complaint. Very fishy.

              Instant Checkmate Response

              10/13/2023

              Dear ***************************,After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
            • Review from Monte B

              1 star

              10/03/2023

              All I wanted was my mugshot. Seems logical and since I did a search and this was one of the first hits. Shame on you for false advertisement. You should credit my account and try being honest!

              Instant Checkmate Response

              10/05/2023

              Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate Support
            • Review from Diane (and Brad) A

              1 star

              09/29/2023

              Misleading and unable to view MY report for reasonable fee or free. I wanted to view MY report for the purposes of validating that ALL info contained in the report were accurate. There seems to be no easy way for people to do this, as there is with credit reports. Why? I will withdraw this complaint if they provide MY report (for verification purposes) for free or a REASONABLE fee. As it is now, I have no knowledge of what is contained in my report and neither does anyone 3else it seems. Is there no oversight of the info aggregator online sites?

              Instant Checkmate Response

              10/03/2023

              Dear ***** and ****,Thank you for contacting Instant Checkmate regarding your request for your *********** Report. Please be advised that we are working on an automated process for consumers to be able to access their *********** Reports on their own, but at this time, we do not offer this as an automated process.Additionally, while an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate Support
            • Review from Raymond T

              4 stars

              09/20/2023

              My report did not contain what I needed. However they did provide me with a prompt refund. Very courteous and professional

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