Business ProfileforThe Good Feet Store

On 11-18-23 we visited The Good Feet Store in ******* while visiting daughter. She told us a new Good Feet Store opened up near them. My dr recommended getting a new pair of sneakers due to pain in my knee, shin and hip. My husband needed a new pair also and thought this was a good idea. He has an arthritis pain in right foot. we went there and were quickly put into larger shoes than what we were used to with new inserts and arches. They felt reasonably good so we thought this might work. We were presented with a family system plan totaling over $4000 (1$4006,51) *****, our sales person explained quickly we could go on a payment plan that carried no interest with a third party. (We were never told that there were no returns and that all sales were final.) They had no shoes my size and would have to special order them for me. I would get them in **** days in the mail. Because my husband wanted to do the system together we decided to wait for my shoes to be shipped before we both got started. After we got home, my leg problems got worse.The Xrays revealed the problem lies not with having incorrect arches in my shoes but it is a back issue that will require treatment, exercise program, etc. We reached out to the Good Feet store in *****, ** (near **) on ***** to tell her we wanted to return the arches and shoes (both are still in initial packaging and have not been used). They explained they do not do returns or refunds. It is stated at bottom of receipt. Nowhere in the store did it state this. Not by register/near it. We were never told this when we made the purchase. She told us to contact the store that we made the purchase in. When we reached out to *****,(*******************) she told ** in no uncertain terms that she does not do returns or refunds. It is on the receipt. The fact that the doctor had found out the issue and that we had never used the product did not matter. NO RETURNS. FINAL. address for store: **************************************************************** ************