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Find a Location

The Retail Equation has 1 locations, listed below.

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    Business ProfileforThe Retail Equation

    Point of Sale Systems

    Current Alerts For This Business

    Pattern of Complaint:
    BBB is evaluating a pattern of complaints before issuing a rating.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    290 complaints closed in last 3 years

    92 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers point of sales systems. 

    Business Details

    Location of This Business
    6430 Oak Cyn Ste 250, Irvine, CA 92618-5228
    Years in Business:
    25
    Business Started:
    2/23/1999
    Business Incorporated:
    3/15/1999
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Retail Equation Inc
    Business Management
    • Ms. Marissa Johnson, Client Service Manager
    • Ms. Jane Cribbin, Manager of Business Relations
    • Mr. Frank Rodriguez, Customer Service Supervisor
    • Ms. Andrea Viveros, Client Services Representative
    • Mr. Michael Davis, CEO
    • Mr. Jeffrey Byal, CFO/Secretary
    Contact Information

    Principal

    • Mr. Michael Davis, CEO

    Customer Contact

    • Ms. Andrea Viveros, Client Services Representative
    Additional Contact Information

    Fax Numbers

    • (949) 262-5110
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    290 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I work for a nonprofit and I purchase large amounts of sports equipment and gear for kids. For the items that don't fit, I return them unused, with a receipt, and within the 90-day return window.Last week, I bought two pairs of soccer cleats (same pair of shoes, but different sizes). When I attempted to return one pair (unused and with a receipt), my return was declined.All of the returns I make are products that are unused, with a receipt, and within the 90-day return window. The Retail Equation is penalizing customers that are abiding by store policies and this has created a huge hassle.Dick's is obligated to allow me to return items that meet its return policy.
    Read More

    Customer Reviews

    26 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    U Aint S

    1 star

    12/04/2023

    This got to be ran by some foreign company because in America, we are allowed to return things with a receipt so youre telling me that if I buy something from one of those stores that use this company that they will hold my returns against me. Why even shop there? I say we start a no return no business and I promise you they will do away with that, because this is crazy, I should never be told that I have to have a receipt and show my ID thats how they track you by your ID. Lets make it discriminatory for them to even ask for your ID when you do a ********************** with a receipt. Cause this mess here is gonna get a lot of companies loss customers they gotta lose customers behind this cause this is not OK not for me its not no I spend my money if I wanna return a** baby to return it on open and Seal still on it and that should be just exactly how that is. They arent running anything and whoever continues to shop at the places that allow you to not returning something with the receipt within 72 hours is not a company I think I want to deal with and I dont think I know I dont want to deal with that type of company, because if I dont like something, I should be given the opportunity to either no returns for nothing at all or returned with a receipt not with a receipt and my ID thats not gonna work for me and honestly its tracking you without your consent and that is against not freedom cause I should be able to give consent for someone to just track me track my speed ages. No no I wouldnt give anybody clearance to track my spending who do they think they are my husband

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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