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      Country
          Country

          Find a Location

          The Good Feet Store has 37 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • The Good Feet Store

              5923 Farnsworth Ct Carlsbad, CA 92008-7303

              BBB Accredited Business
            • The Good Feet Store

              125 S Las Posas Rd # 130 San Marcos, CA 92078-2419

              BBB Accredited Business
            • The Good Feet Store

              7661 Carson Blvd Long Beach, CA 90808-2367

            • The Good Feet Store

              4811 E Grant Rd Ste 127 Tucson, AZ 85712-2763

            • Good Feet Store

              5853 Poplar Ave # 120 Memphis, TN 38119-3949

            Business ProfileforThe Good Feet Store

            Foot Appliances
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.26/5stars

            Average of 100 Customer Reviews

            Customer Complaints

            67 complaints closed in last 3 years

            23 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/30/2001

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers prefabricated arch supports and comfort shoes.

            Products & Services

            Orthotic Arch Supports, Shoes and other foot accessories

            Business Details

            This is a multi-location business.

            Find a Location

            The Good Feet Store has 37 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • The Good Feet Store

                5923 Farnsworth Ct Carlsbad, CA 92008-7303

                BBB Accredited Business
              • The Good Feet Store

                125 S Las Posas Rd # 130 San Marcos, CA 92078-2419

                BBB Accredited Business
              • The Good Feet Store

                7661 Carson Blvd Long Beach, CA 90808-2367

              • The Good Feet Store

                4811 E Grant Rd Ste 127 Tucson, AZ 85712-2763

              • Good Feet Store

                5853 Poplar Ave # 120 Memphis, TN 38119-3949

              BBB File Opened:
              3/7/1996
              Years in Business:
              28
              Business Started:
              8/1/1995
              Business Incorporated:
              1/20/2005
              Accredited Since:
              8/30/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Good Feet Worldwide LLC
              Business Management
              • Ms. Sandy Kessler, Franchise Support Manager/ Customer Service Manager
              • Mr. Matt Coleman, President
              Contact Information

              Principal

              • Mr. Matt Coleman, President

              Customer Contact

              • Ms. Sandy Kessler, Franchise Support Manager/ Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (760) 804-0998
                Primary Fax

              Email Addresses

              Customer Complaints

              67 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/03/2023

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              On 11-18-23 we visited The Good Feet Store in ******* while visiting daughter. She told us a new Good Feet Store opened up near them. My dr recommended getting a new pair of sneakers due to pain in my knee, shin and hip. My husband needed a new pair also and thought this was a good idea. He has an arthritis pain in right foot. we went there and were quickly put into larger shoes than what we were used to with new inserts and arches. They felt reasonably good so we thought this might work. We were presented with a family system plan totaling over $4000 (1$4006,51) *****, our sales person explained quickly we could go on a payment plan that carried no interest with a third party. (We were never told that there were no returns and that all sales were final.) They had no shoes my size and would have to special order them for me. I would get them in **** days in the mail. Because my husband wanted to do the system together we decided to wait for my shoes to be shipped before we both got started. After we got home, my leg problems got worse.The Xrays revealed the problem lies not with having incorrect arches in my shoes but it is a back issue that will require treatment, exercise program, etc. We reached out to the Good Feet store in *****, ** (near **) on ***** to tell her we wanted to return the arches and shoes (both are still in initial packaging and have not been used). They explained they do not do returns or refunds. It is stated at bottom of receipt. Nowhere in the store did it state this. Not by register/near it. We were never told this when we made the purchase. She told us to contact the store that we made the purchase in. When we reached out to *****,(*******************) she told ** in no uncertain terms that she does not do returns or refunds. It is on the receipt. The fact that the doctor had found out the issue and that we had never used the product did not matter. NO RETURNS. FINAL. address for store: **************************************************************** ************
              Read More

              Customer Reviews

              100 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arlene W

              1 star

              03/18/2024

              The absolute worst! My feet hurt, the inserts dont fit and these are a complete waste of money. Now I know why they have a no refund policy because theyd never make money! We had an appointment today to go return the inserts and the manager was not there. The staff told us it was scheduled as an adjustment. So lies and more lies!

              The Good Feet Store Response

              03/19/2024

              Hello ******, Thank you for your review. Good Feet prides itself on our customer experience and we want to learn more about yours. Could you please let us know which location you made your purchase from so we can reach out to them requesting they conatct you for assistance. Thank you Good Feet Worldwide

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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