Business ProfileforWatkins Manufacturing Corp

Regret not doing my research and realizing hot terrible their hot tubs are. After owning my hot tub for two months, it broke. My technician coordinated directly with watkins to figure out what was needed in order to make the repair. Watkins mailed us the wrong part which caused my technician to come back to my house again. After everything was done, and I submitted my receipts, they REFUSED to pay for it in full. They are only sending me less than half of what it cost me to fix (they still didn't send me the money it's been about 2 months). Not only that, the hot tub isn't good at all if you live in cold climates. I cannot get the hot tub to be hotter than 70 degrees on cold winter nights

Krysta Thank you for submitting your feedback on the BBB site; I agree its unfortunate that your experience hasnt been what we would expect in any of our products, and we are glad you contacted us for help. You first mentioned your spa was installed at your Airbnb property. As a disclosure our products were designed to be used in non-commercial properties, and our limited warranty terms states repairs used for commercial use are not covered. We consider AirBnbs commercial use, as there are monies exchanged for products and/or services offered by you. When we were contacted by you, our team(s) worked to coordinate parts sent to your home, and we arrange scheduling with our network of technicians prior to service. We understand your urgency getting this resolved, as you hired two different technicians without allowing us the opportunity to discuss their labor rates, and our instruction for replacing the parts shipped. While it is unfortunate the 2 repairs by your hired technicians were costly, we reviewed and agreed, as a one-time courtesy, to cover half of the labor rates charged, via direct payment to you. It appears our teams submitted that reimbursement on February 27th, 2024, in which you acknowledged receipt (thank you!). Your concerns about your spas temperature readings being lower than expected is a concern to us. Our team will investigate this further with you. Please expect one of our knowledgeable agents to contact you shortly and thank you for sharing this additional concern.Should your spa have any issues in the future, please call us so we can review and troubleshoot. However, based on our limited warranty terms, all future repairs will be your responsibility. Thank you, ******.