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          Window World of San Diego has 1 locations, listed below.

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            Business ProfileforWindow World of San Diego

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.2/5stars

            Average of 44 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/29/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers window and door services. 

            Business Details

            BBB File Opened:
            8/29/2014
            Years in Business:
            17
            Business Started:
            9/5/2006
            Business Incorporated:
            2/20/2014
            Accredited Since:
            8/29/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • KEB Custom Builders Inc
            Business Management
            • Mrs. Karyn Bryan, CEO/ President
            • Mr. Clarence Eugene Bryan Jr., RMO
            • Mr. Eli Gibbons, VP of Operations
            Contact Information

            Principal

            • Mrs. Karyn Bryan, CEO/ President

            Customer Contact

            • Mrs. Karyn Bryan, CEO/ President
            Additional Contact Information

            Fax Numbers

            • (760) 727-2796
              Primary Fax

            Email Addresses

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We began the process of ordering our windows with Window World more than a year ago. My wife, a local elementary school teacher at the time, was lied to by the sales person at Window World and their products were misrepresented by the sales person. However, this is not the primary reason for the complaint. Instead, it has to do with terrible craftsmanship, obviously broken pieces installed, crooked windows, crooked mutton bars, horribly mismatched mutton bars on adjacent windows, chunks of wood out of our siding, and the failure to complete the job that began with the installation in February, etc. Each issue was promptly identified by us with clear pictures and red circles to indicate exactly what damage needed repair. After a couple months each time waiting for materials, Window World would schedule a repair date and we would have to scramble to accomodate their mid-week and mid-day only installation times (we both work, so we had to spend out paid time off hours and/or request family to take time off to be present). This happened more than half a dozen times!!! because they did not fix the correct windows, broke even more trim pieces on the windows, or even installed the wrong window with mutton bars nearly twice the size of the one next to it... There are gaps in the trim around some of the windows close to more than half an inch and other moulding was broken at the ends and some fell off! We paid extra for the black windows (which is paint, by the way... not black vinyl...) and they scratched the paint on each window they repaired. In addition, one of the windows has a 2 inch long and half inch wide chunk broken out of the casing, and they did not fix it... they just shoved a very obvious blob of caulking in it... This was a nearly $****** job that only entailed replacing a dozen windows and 2 sliders, so it was not cheap per window.By the way, some of these issues are still not fixed. I want them to make this right in a monetary way. I withheld just <10%.
            Read More

            Customer Reviews

            44 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            susan T

            5 stars

            10/13/2023

            Great job by ******************, he was fast but efficient. His work was of the highest quality and he was very professional. Thank you.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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