Business ProfileforBookVip

August 21, 2020 I purchased online from book vip.com a vacation package that stated the deal will never expire no change fees and no cancellation fees for five nights in a luxurious upgraded Suite 4 times the size of a hotel room including unlimited meals, drinks and alcohol with a $500 activity credit and a $300 book VIP credit. The total package amount was $615 with a $99 down payment and four equal installments of $129 which was paid. you can no longer reach anyone by the phone number that is listed. Everything must now be done by emails and online. I emailed multiple times back-and-forth with **** ****** a representative from bookvip.com first he told me that my package had expired and I informed him that the deal said it never expired. He proceeded to tell me that none of their packages say that they never expired and I forward him a copy of the screenshot of my package that stated that it never expires then he said that they could no longer do the $500 activity credit that I had purchased and that the price had changed and gone up to $699. I again informed him that I had paid the total price which was $615 and he stated that the hotel protection plan that I had paid of the $16 could not be credited. That for what I had paid they could credit $599 toward another package. Their 5 night package was now $699 and did not have the$500 activity credit and was only 4 nights not 5 that was in the package I purchased. it was a different package now. The package I purchased specifically says that it never expired along with no cancellation fees. He then went on to say that I would have to pay the difference for four nights that I would only get a credit for $599 and owe another $129. My package was for five nights and already paid now he is saying I can get four nights but pay another $129. I ask specifically if there was any additional taxes or resort fees before I agreed to pay the $129. After paid additional reservation specialist says another $400+ now must be paid