Business ProfileforWashington Trust Bank

My name is *********************** and I recently opened a checking account online with no issues whatsoever in less than 10 minutes. Shortly after I added a bank account (BOA) to transfer money from and I verified it by confirming the two small deposits made by Washington Trust Bank into the external account. Shortly after that I initiated a transfer of $5,000 to fund my Washington Trust account. The transfer was processed successfully and the funds were available within two business days. When I tried to login to my account on or about 6/3/2023, I got an error message saying to call the bank. I contacted the bank and was informed that my account was under investigation and when I asked why it was under investigation, I was told its because I had a multiple inquiries on my consumer report. Thats ludicrous to use that as an excuse to withhold my money until today 6/16/2023. I have been calling customer service for the past two weeks to be told the same thing that theres no update and I still do not have access to my own money. When I asked for the account to be closed so I can have my money back, I was informed that they will not close my account. I have missed paying some of my bills and have incurred fees on top of my bills for being late due to this experience. I have filed a complaint with the consumer financial protection bureau for what this financial institution is doing. Im being treated like a criminal instead of a customer. Shame on all of you for making peoples lives harder. If I knew I would be going through such hassle, I wouldve never opened an account with **********************. I have left multiple voicemails for the supervisor named ****, but he has not reached out. No other supervisors seem to be available. Such a horrible customer service experience. I still do not know nor understand why my account was subjected to an investigation resulting in me being completely locked out of access to my own funds and account. It has been 2 weeks and I can not wait.