5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michele O
1 star11/17/2023
Someone opened up a fraudulent account in my name and HAPO won't close the account. They referred me to a website on credit reports. They stated they need a notarized affidavit to help me, but they evidently didn't need any real proof to open the account.Review from Brett P
1 star04/21/2023
Worst credit union on the planet. Never have I been charged a service fee for paying my payment with debit card online, yet this criminal bank charges an additional $12. Its free if you set up automatic withdrawls which makes no sence because its literally the same transaction. Nothing but bad reviews from customers yet BBB gives a+ rating showing BBB is a fraud also. Do not Bank with Hapo Community Credit Union.Review from Chyenne B
1 star01/14/2022
Credit unions are supposed to have less fees than big banks. Ive been charged more fees in the 2 years Ive been with this company than all 10 years I was with a big bank. I wish I could give 0 stars! The service ***** the fees are charged ***** nilly whenever they feel like it not following a clear structure and then when you call they always give you a hard time!Review from Robert R
1 star08/16/2021
I am disabled and got a few months behind on my truck loan. I stayed in touch and explained my disability benefits were in process and due to come through today (Monday). Instead, they decided to send someone to repossess it last night. Now I cannot go to get my medicine or my mail to get them. Horrible company...I am suing them!
HAPO Community Credit Union Response
08/23/2021
Dear ************,Thank you for taking the time to submit a review. A member of our Asset Recovery team has reached out to you to address your concerns.Thank you again,HAPOReview from Remi F
1 star06/26/2021
HAPO is not responsible financial organization. I rolled over a IRA to them as the advertised rates were much better than my current investment. I took them all the paper work check from the old account; mention to the person opening the account what I was doing and why and specifically said it was an IRA. The next spring I went to make an additional deposit to the IRA and was told that I didn't have an IRA there. After reviewing the paper work the HAPO employee put the money into a regular non IRA cd. I had to pay tax penalties because of their mistake and then was charged to closed an account that I didn't want anyway. I was told it was my problem there was nothing they could do about it.
Customer Review Rating
Average of 5 Customer Reviews
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