Business ProfileforTrailersPlus

Good trailers, terrible service.On June 2018 I purchased a Dump Trailer from ******* at the Trailers Plus ****** location.Upon receiving the Trailer Plus yearly reminder via email telling me to bring in my trailer for a free inspection I called the ****** facility to make an appointment and was told by the shop personnel that he was too busy working on a trailer that had burned up and for me to call back in a few weeks. I found that odd and never did follow up to try to make an appointment.Recently, my Lower Hydraulic Hose began to leak so I called the ****** location to make an appointment for repair. On Monday 8/9 I called the ****** location and was forwarded to the corporate *********** in ***** who answered telling me that the ****** location is closed on Mondays. The *********** ************* said she would give a message to the ****** location to call me. I never receive a call. On Tuesday 8/10, I again called the ****** location and again was forwarded to the corporate *********** in *****. The *********** ************ said she would give a message to the ****** location to call me. I never receive a call. On Wednesday 8/11, I again called the ****** location and again was forwarded to the corporate *********** in *****. The *********** *********** said he would give a message to the ****** location to call me. I never receive a call.It appears that calling the ****** location directly always results in the call rolling-over to the corporate ***********. I feel that having to call for assistance 3 times with no response is not a good business practice. Since I cannot find a way to have anybody from Trailers Plus give me assistance, my only option is to now turn to social media. I have left messages on *************** and even left a message on LinkedIn with the Trailers Plus CEO, ***********************, in an attempt to simply get my trailer repaired.Like I said.Good trailers, terrible service.